Service Instructor

N-Clean Oy; Hämeenlinnan seutukunta; On-site; EUR 21,000 - 29,000; Full time

Job summary

N-Clean Oy in the Kanta-Häme region seeks a Service Instructor to coordinate daily cleaning operations across customer sites, ensuring safety and high-quality service.

You will support the team, work with your manager to continuously improve operations, and help onboard staff while not holding formal managerial duties. Strong customer focus and clear communication are essential.

Qualifications

• Experience in cleaning and knowledge of commercial cleaning.
• Ability to guide and support the work community with feedback and a respectful atmosphere.
• Good organizational skills, initiative and a customer-friendly approach.
• Fluency in Finnish or English; driving licence and own car required/access.
• A qualification in the cleaning industry is an advantage.

Responsibilities

• Ensure the quality and smooth running of daily cleaning work; plan work allocation and use resources cost-consciously.
• Develop operations with your manager and contribute improvement suggestions.
• Guide and onboard employees; ensure safe working practices.
• Support customer cooperation and maintain strong customer relationships.
• Participate in practical cleaning work as needed.

Skills

Cleaning experience

Team guidance

Organizational skills

Customer focus

Finnish/English

Driver's license

Job description

Join us as a Service Instructor in cleaning services, working with commercial cleaning in the Kanta-Häme region!

Are you an experienced cleaning professional interested in a coordinating role where you can support the team in their daily work and ensure high-quality service? At N-Clean, we work responsibly as part of a reliable team.

You will work as a Service Instructor under the supervision of your manager and have a key responsibility for ensuring the smooth operation and quality of cleaning services at customer sites. You will work responsibly and ensure that tasks are carried out safely and in accordance with our shared quality standards and operating practices. You will play a key role in cooperation between employees, supervisors and customers, supporting your manager, but the position does not include actual managerial responsibility.

Customer service plays a central role in this position, and succeeding in the role requires a customer-oriented mindset and good interpersonal skills. In your role, you will directly influence the customer experience and the smooth running of customer relationships, so active cooperation, clear communication and a solution-oriented approach are essential.

Your duties include, for example:

• ensuring the quality and smooth running of daily cleaning work, planning work allocation and using resources in a cost-conscious manner
• continuously developing operations together with your manager and actively contributing improvement suggestions
• guiding and onboarding employees and ensuring safe working practices
• customer cooperation
• regularly participating in practical cleaning work

We expect you to have:

• experience in cleaning and knowledge of commercial cleaning
• the ability to guide and support the work community in everyday situations, promote an equal and respectful working atmosphere and provide clear feedback
• good organisational skills and initiative
• a customer-friendly approach and a positive attitude
• the ability to work under pressure and solve problems
• the ability to communicate both verbally and in writing in Finnish or English. Language skills play an important role in a coordinating position, in understanding work instructions, ensuring safe working practices and managing employment-related matters. We value a diverse work community where different language and cultural backgrounds are seen as a strength
• if you are not a Finnish citizen, you must have a valid work permit
• a driving licence and access to your own car, as the working area is extensive and the role requires travelling between locations
• a qualification in the cleaning industry is considered an advantage

We offer you:

• a permanent, full-time employment contract, 37.5 hours per week
• shifts are primarily on weekday mornings, but we expect flexibility to work other shifts when needed, including evenings and weekends
• a starting date to be agreed together
• comprehensive onboarding through our renewed Onboarding Path and N-Clean Academy
• fair employment terms, a safe working environment and support for employee wellbeing
• competitive salary in accordance with the collective agreement for employees in the property services sector, €2,235/month

Equality and responsibility

Every employee is important to us. We treat everyone equally and respectfully and do not accept discrimination in any form. We operate responsibly and take care of a safe and healthy work community.

Did you know?

People enjoy working at N-Clean: our employee eNPS is at an excellent level of 55! This is reflected in our everyday work through mutual appreciation and the way we genuinely work and succeed together.

N-Clean has been successful in the HUMAN POWER competition for several years, reflecting our long-term commitment to developing a people-oriented and responsible working life. In 2024, we were selected as Finlands most people-oriented workplace, and in 2025, we placed third in the competition and also achieved third place in the Finlands Most People-Oriented Working Life Initiative category. This recognition reflects our people-oriented approach to recruitment, where personal interaction, appreciation and candidate experience are at the heart of what we do.

Join our great team!

Osaamisalue: Siivousala