Service Instructor

N-Clean Oy; Rovaniemi; On-site; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Onboarding Path

N-Clean Academy

Parental leave substitution

Job summary

N-Clean Oy in Rovaniemi is seeking a Service Supervisor for Hotel Housekeeping to support daily operations, ensure quality, and act as a link between staff and customers.

You will guide teams, uphold safety and standards, and participate in cleaning tasks while fostering a customer-oriented environment. Parental leave substitution, morning shifts on weekdays and weekends, and a strong onboarding path accompany the role.

Qualifications

• Experience in cleaning work and a qualification in the cleaning industry.
• Ability to guide and support the work community and provide feedback.
• Strong organizational skills and initiative.
• Customer-oriented approach with positive attitude.
• Ability to work under pressure and solve problems.
• Good written and spoken communication in Finnish or English.

Responsibilities

• Ensure daily cleaning operations and quality standards; plan work allocation and manage resources.
• Develop operations with the supervisor and contribute improvement ideas.
• Guide and onboard employees; ensure safe working practices.
• Collaborate with customers and maintain clear communication.
• Participate in practical cleaning work.

Skills

Cleaning experience

Industry qualification

People support

Organizational skills

Customer-oriented

Finnish/English

Work permit

Education

Cleaning industry qualification

Job description

Join us as a Service Supervisor in Hotel Housekeeping in Rovaniemi!

Are you a skilled cleaning services professional looking for a guiding role where you can support your teams daily work and help ensure high-quality service? At N-Clean, we work responsibly as part of a reliable and supportive team.

As a Service Supervisor, you will work under the guidance of a manager and play a key role in ensuring the smooth operation and quality of cleaning services at the customer site. You will work responsibly and ensure that all work is carried out safely and in accordance with agreed quality standards and operating procedures. You will act as an important link between employees, management, and customers, supporting your supervisor, although the role does not include formal managerial responsibility.

Customer service is a central part of the role, and success requires a customer-oriented mindset and strong communication skills. In this position, you will have a direct impact on the customer experience and the quality of customer relationships. Active collaboration, clear communication, and a solution-focused approach are essential for success in the role.

Your responsibilities include

• Ensuring daily cleaning operations and quality standards, planning work allocation, and making cost-conscious use of resources
• Continuously developing operations together with your supervisor and actively contributing improvement ideas
• Guiding and onboarding employees and ensuring safe working practices
• Customer collaboration and communication
• Regular participation in practical cleaning work

We expect you to have

• Experience in cleaning work and a qualification in the cleaning industry
• The ability to guide and support the work community in daily situations, promote an equal and respectful working environment, and provide clear feedback
• Strong organizational skills and initiative
• A customer-oriented approach and a positive attitude
• The ability to work under pressure and solve problems
• Good written and spoken communication skills in either Finnish or English. Language skills are important in a supervisory support role to ensure effective communication, understanding of work instructions, safe working practices, and handling employment-related matters. We value a diverse workplace where different languages and cultural backgrounds are seen as strengths.
• A valid work permit if you are not a Finnish citizen

What we offer

• A fixed-term, full-time employment contract 37.5 hours per week
• The position is a parental leave substitution from 16 November 2026 to 16 November 2027
• Morning shifts on weekdays and weekends
• Comprehensive onboarding through our renewed Onboarding Path and N-Clean Academy
• Fair employment terms, a safe working environment, and support for employee wellbeing
• Competitive salary in accordance with the Collective Agreement for the Property Services Sector employees: €2,235/month

Equality and Responsibility

Every employee is important to us. We treat everyone equally and respectfully and do not tolerate discrimination in any form. We operate responsibly and are committed to maintaining a safe and healthy work environment for all.

Did you know?

At N-Clean, people enjoy working with us. Our employee eNPS score is an outstanding 55, reflecting the appreciation, collaboration, and genuine teamwork that are part of our everyday culture.

N-Clean has also been recognized in the HUMAN POWER competition for several consecutive years, reflecting our long-term commitment to developing a people-centered and responsible workplace. In 2024, we were named Finlands Most Human-Centered Workplace, and in 2025, we achieved 3rd place overall as well as 3rd place in the Most Human-Centered Working Life Act category. These recognitions reflect our people-first recruitment approach, where respect, meaningful encounters, and a positive candidate experience are at the heart of everything we do.

Join our great team!

Application deadline: 22 October 2026.

Osaamisalue: Hotelli-, ravitsemus- & matkailuala, Siivousala