Senior Technical Support Specialist - UPS

Eaton; Vantaa; On-site; EUR 55,000 - 75,000; Full time

Job summary

Eaton is seeking a technical expert for its critical power UPS products in Vantaa, Finland, to enable and support Field Service Engineers across the EMEA region. You will diagnose issues, provide first-class technical support, run trainings, and contribute to service documentation.

The role involves troubleshooting complex UPS systems, coordinating with global teams, and helping drive a zero-incident culture through training and knowledge sharing.

Qualifications

• University degree in electrical/electronic engineering or related field.
• Solid experience in Electrical and/or Electronic industry.
• Experience with UPS technologies preferred.
• Strong communication and problem-solving skills.
• Ability to train field service engineers and create documentation.

Responsibilities

• Diagnose and resolve issues with three-phase UPS systems.
• Provide technical support to field service engineers and ASPs.
• Lead troubleshooting and corrective actions in field incidents.
• Run service trainings (onsite, remote, and e-learning).
• Create and maintain service knowledge base and documentation.
• Coordinate with factory teams for technical support.

Skills

Power electronics

Three-phase systems

UPS technologies

Communication skills

Teamwork

Education

University degree

Job description

Eaton's new campus for its critical power systems in Vantaa, Finland, was completed in November 2023. The 16,500 m² site houses research and development, manufacturing, warehousing, sales and service under one roof, which will create plenty of additional jobs.As one of the world’s largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton’s expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility serves as Eaton’s Critical Power Solutions headquarters and a center of excellence for data centers.Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7EWhat you’ll do:In this role, you will act as a technical expert on Eaton EMEA 3ph UPS products to enable and support smooth operations of Eaton Field Service Engineers (FSEs) and partners (ASPs) across EMEA region. You will also provide service trainings for Field Service Engineers while creating and maintaining service documentation.Diagnose and resolve technical issues with 3-phase UPS systems.Provide first class technical support to local and regional field service engineers in their daily activitiesManage and lead troubleshooting and take corrective actions in challenging field incidentsReport to Quality organization of field findingsRun service trainings for FSEs and ASPs, including onsite, remote and E Learning trainingsAssist FSEs and customers with the installation, configuration and start-up of UPS systemsImprove the content and quality of service trainingsCreate and maintain a comprehensive service knowledge base, technical documentation, field service bulletins and service guidesParticipate new product development projects as a voice of customer and provide field service perspectiveGive service related input to other stakeholders, for instance Engineering and Sales SupportContribute to the zero-incident culture supporting safety of field service engineers through instructions and trainingCoordinate with the factory teams located in other countries for technical and product supportQualifications:University degreeSolid experience in Electrical and/or Electronic industrySkills:Technical knowledge on power electronics and/or three phase electrical systems and solutions. Experience on UPS technologies. Basic computer and IT skills.Strong work ethic, Communication and interpersonal skills, Problem-Solving Skills, Teamwork, AdaptabilityPositive attitude in customer serviceWhat we can offer to you:Contract in fast growing global companyChallenging projects in dynamic collaborative teamGreat promotional opportunities - We encourage internal promotion, whenever possibleExcellent working environment - safety and ethic are really important for us#LI-KK2All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.