Senior Product Manager — Consumer Touchpoints (Hybrid)

Riverty-1; Helsinki; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Riverty Group Norway AS in Helsinki, Oslo, Stockholm, Varberg or Copenhagen is seeking a (Senior) Product Manager for Consumer Touchpoints to shape the Invoicing as a Service experience. You will own the product strategy and roadmap for consumer touchpoints across digital and human interfaces.

You’ll work with cross-functional teams to identify customer needs through research and data, drive KPIs, and ensure regulatory considerations are incorporated into product decisions.

Qualifications

• Several years of Product Management experience in cross-functional product organizations.
• Strong experience in product strategy, customer discovery and roadmap definition for digital products or services.
• Expertise in payments, dunning & collections, customer service or consumer self-service.
• Strong analytical mindset with focus on outcome-oriented decisions.

Responsibilities

• Define and drive the product strategy, roadmap and priorities for consumer touchpoint domains - digital and human ones.
• Own and improve the user experience across consumer-facing touchpoints.
• Identify customer needs and opportunities through user research, feedback, market insights and data.
• Develop scalable, reusable product capabilities across domains.
• Define and track product KPIs including conversion, digital self-service and customer satisfaction.

Skills

Product strategy

User research

Roadmap definition

Data-driven decisions

Cross-functional collaboration

Stakeholder management

Job description

Riverty Group Norway AS in Helsinki, Oslo, Stockholm, Varberg or Copenhagen is seeking a (Senior) Product Manager for Consumer Touchpoints to shape the Invoicing as a Service experience. You will own the product strategy and roadmap for consumer touchpoints across digital and human interfaces.

You’ll work with cross-functional teams to identify customer needs through research and data, drive KPIs, and ensure regulatory considerations are incorporated into product decisions.