Commercial Product Manager: Customer-Centric SaaS Growth

LeadDesk Oy; Helsinki; Hybrid; EUR 56,000 - 78,000; Full time

Job summary

LeadDesk Oy is seeking a Commercial Product Manager to own the business side of product development for customer service solutions. You’ll work closely with customers, sales and the product team to define pricing, packaging and go-to-market strategy.

Based in Helsinki, Oslo or Stockholm with a hybrid model (3 days in the office). Expect strong ownership, cross-functional collaboration and measurable impact on commercial performance.

Qualifications

• Experience in commercial product management or related roles.
• Ability to translate customer needs into product priorities.
• Strong stakeholder management across sales, customers and product.

Responsibilities

• Own the commercial product agenda for selected Customer Service solutions.
• Support Sales in strategic customer meetings and product demos.
• Translate customer input into clear product direction and priorities.
• Collaborate with product, sales and customer success to drive performance.

Skills

Commercial product management

B2B SaaS

Sales support

Customer-facing

Data-driven

Education

Relevant degree in commercial/technical field

Job description

LeadDesk Oy is seeking a Commercial Product Manager to own the business side of product development for customer service solutions. You’ll work closely with customers, sales and the product team to define pricing, packaging and go-to-market strategy.

Based in Helsinki, Oslo or Stockholm with a hybrid model (3 days in the office). Expect strong ownership, cross-functional collaboration and measurable impact on commercial performance.