Senior Customer Quality Engineer: Lead Problem Solving

Eaton; Vantaa; On-site; EUR 90,000 - 120,000; Full time

Job summary

Eaton's state-of-the-art campus in Vantaa, Finland, serves as a hub for its Critical Power Solutions and data center initiatives. The Senior Customer Quality Engineer will lead customer quality issues across projects, partnering with sales, engineering, and manufacturing to secure satisfaction and drive continuous improvement throughout the lifecycle.

Key tasks include managing the customer problem-solving process (8D/A3), coordinating cross-functional teams, conducting analyses, reporting

Qualifications

• Must have 10+ years in customer quality, quality engineering, or related field.
• Experience in customer-facing quality roles within technical/industrial environment.
• Experience leading cross-functional problem-solving activities.

Responsibilities

• Lead the customer problem-solving process from FWT through serial life cycle.
• Resolve customer issues using 8D/A3 and other methodologies.
• Coordinate cross-functional teams and communicate with customers.
• Prepare reports with root cause findings and corrective actions.
• Coach teams in problem solving, Six Sigma, auditing, and continuous improvement.

Skills

Customer quality

Problem solving

Cross-functional collaboration

Six Sigma

Electromechanical knowledge

Communication skills

Project leadership

Education

B.Sc. or M.Sc. in Engineering or related field

Tools

8D

A3

Quality management

Job description

Eaton's state-of-the-art campus in Vantaa, Finland, serves as a hub for its Critical Power Solutions and data center initiatives. The Senior Customer Quality Engineer will lead customer quality issues across projects, partnering with sales, engineering, and manufacturing to secure satisfaction and drive continuous improvement throughout the lifecycle.

Key tasks include managing the customer problem-solving process (8D/A3), coordinating cross-functional teams, conducting analyses, reporting