Senior Atlassian Lead & Customer Success Mentor

Communardo Software GmbH; Helsinki; On-site; EUR 65,000 - 100,000; Full time

Job summary

Communardo Nordics is seeking an experienced Atlassian specialist to act as the technical owner for our customers’ Atlassian environments. You will own the overall Jira/JSM landscape across Nordic accounts, drive project deliveries and guide platform development in close collaboration with stakeholders.

You will lead initiatives, mentor junior consultants, and promote best practices within our Atlassian community while ensuring high client value and smooth adoption across Finnish and

Qualifications

• Solid Atlassian experience, especially Jira and Jira Service Management
• Strong ability to blend technical know-how with business and process understanding
• Experience leading projects and liaising with customers and stakeholders
• Proactive, collaborative mindset with a passion for continuous improvement
• Strong communication skills and ability to build trust across teams
• Fluent in Finnish and English, both written and spoken

Responsibilities

• Act as the technical owner and primary contact for customers' Atlassian environments
• Own the overall Atlassian landscape for assigned accounts, including project deliveries and platform development
• Plan and lead Jira, Jira Service Management, Assets and migration projects
• Mentor junior consultants and promote best practices within the Atlassian community
• Drive development initiatives in collaboration with customer stakeholders and identify improvement opportunities

Skills

Jira

Jira Service Management

Stakeholder management

Leadership

Tools

Assets

Job description

Communardo Nordics is seeking an experienced Atlassian specialist to act as the technical owner for our customers’ Atlassian environments. You will own the overall Jira/JSM landscape across Nordic accounts, drive project deliveries and guide platform development in close collaboration with stakeholders.

You will lead initiatives, mentor junior consultants, and promote best practices within our Atlassian community while ensuring high client value and smooth adoption across Finnish and