Senior Cloud Operations Architect — Enterprise Advisor

Amazon Web Services (AWS); Helsinki; On-site; EUR 120,000 - 150,000; Full time

Job summary

AWS EMEA SARL (Finland Branch) is seeking a Senior Cloud Operations Architect (TAM) to act as a trusted advisor for our Nordic Enterprise Support customers, driving operational excellence, security, and cost efficiency in cloud environments.

You will engage senior stakeholders up to C-level, lead architecture reviews, and mentor other TAMs while collaborating with internal teams to solve complex cloud challenges for large enterprise customers in Finland and the Nordics.

Qualifications

• 7+ years in a technical role such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, or similar.
• Experience in operational parameters and troubleshooting for four or more technical domains (Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development).
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to senior stakeholders up to Director/VP/C-level.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Languages: Finnish fluency required.

Responsibilities

• Provide customers with deep technical expertise across multiple technology domains to achieve operational excellence in security, resilience, and efficiency.
• Act as the customer's trusted advisor, developing strategies with senior stakeholders up to C-level to drive AWS adoption and operational maturity.
• Collaborate with Solutions Architects, Account Managers, Customer Solutions Managers, and other internal teams to ideate around your customers' most challenging business problems.
• Own end-to-end customer technical support, working with internal and external engineering teams to design long-term operational strategies.
• Lead architectural reviews and workshops to advance your customers' technical objectives and ensure solutions are designed for successful deployment in the cloud.
• Proactively identify and mitigate risks, driving efficiencies and simplification in customer operations plans and product adoption.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public-speaking events.
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning.
• Mentor and develop other TAMs, actively participate in the hiring process, and contribute to raising the bar for the team.
• Provide data and anecdotes on what is working and what is not back to the larger TAM community and product teams.

Skills

Finnish fluency

Senior stakeholder engagement

Cloud operations

Technical leadership

Tools

AWS services

Cloud architectures

Job description

AWS EMEA SARL (Finland Branch) is seeking a Senior Cloud Operations Architect (TAM) to act as a trusted advisor for our Nordic Enterprise Support customers, driving operational excellence, security, and cost efficiency in cloud environments.

You will engage senior stakeholders up to C-level, lead architecture reviews, and mentor other TAMs while collaborating with internal teams to solve complex cloud challenges for large enterprise customers in Finland and the Nordics.