Customer Lead Atlassian Consultant - (Finland based)

Communardo Software GmbH; Helsinki; On-site; EUR 65,000 - 100,000; Full time

Job summary

Communardo Nordics is seeking an experienced Atlassian specialist to act as the technical owner for our customers’ Atlassian environments. You will own the overall Jira/JSM landscape across Nordic accounts, drive project deliveries and guide platform development in close collaboration with stakeholders.

You will lead initiatives, mentor junior consultants, and promote best practices within our Atlassian community while ensuring high client value and smooth adoption across Finnish and

Qualifications

• Solid Atlassian experience, especially Jira and Jira Service Management
• Strong ability to blend technical know-how with business and process understanding
• Experience leading projects and liaising with customers and stakeholders
• Proactive, collaborative mindset with a passion for continuous improvement
• Strong communication skills and ability to build trust across teams
• Fluent in Finnish and English, both written and spoken

Responsibilities

• Act as the technical owner and primary contact for customers' Atlassian environments
• Own the overall Atlassian landscape for assigned accounts, including project deliveries and platform development
• Plan and lead Jira, Jira Service Management, Assets and migration projects
• Mentor junior consultants and promote best practices within the Atlassian community
• Drive development initiatives in collaboration with customer stakeholders and identify improvement opportunities

Skills

Jira

Jira Service Management

Stakeholder management

Leadership

Tools

Assets

Job description

Communardo Nordics consists of Communardo Finland, Communardo Sweden, Communardo Norway, and Communardo Denmark, representing the Nordic part of the Communardo Group. As part of the Communardo Group, with around 500 experts across Europe, we work smarter together with our customers and colleagues to connect people, platforms, knowledge, and data in meaningful and sustainable ways.

About the role

• Act as the technical owner and primary point of contact for our key customers' Atlassian environments. You will be responsible for the overall Atlassian landscape of your assigned accounts, including project deliveries and the continuous development of the platform.
• Drive development initiatives in close collaboration with customer stakeholders, identify opportunities for improvement, and help organizations adopt efficient and consistent ways of working.
• In addition to strategic responsibilities, you will actively participate in project deliveries and development initiatives.
• Plan and lead Jira, Jira Service Management, Assets, and migration projects, while also serving as a role model and trusted advisor for our consulting team.
• Mentor junior consultants, develop Atlassian-related competencies across the organization, and establishing and promote best practices within our Atlassian community.

Your Profile

• Solid experience working with Atlassian solutions, particularly Jira and Jira Service Management
• A strong ability to combine technical expertise with business and process understanding
• Experience leading projects and working closely with customers and stakeholders
• A proactive and collaborative mindset, with a passion for continuous improvement
• Strong communication skills and a natural ability to build trust and share knowledge
• Fluent in Finnish and English, both written and spoken

Good Reasons to join us

Work with experienced Atlassian experts and be part of a highly skilled team

Have a real opportunity to influence customers’ ways of working and create tangible business value

Grow your expertise through knowledge sharing, mentoring, and continuous learning

Take on a role combining customer interaction, technical challenges, strategic responsibility, and leadership

Be part of a collaborative environment where best practices and professional development are valued