Sales and Logistics Coordinator

NovelGroup Oy; Vantaa; On-site; EUR 32,000 - 46,000; Full time

Job summary

NovelGroup Oy is seeking a Sales and Logistics Coordinator to manage a mix of sales support, logistics, and customs tasks. The role acts as a central liaison between departments to ensure timely processes in a small, collaborative office environment.

On-site work at the office is required. The candidate should have relevant education in trade or similar, plus experience with export/import and customer service.

Qualifications

• Relevant education (e.g., merkonomi, tradenomi) or equivalent experience.
• Experience with export/import processes and customs procedures.
• Experience in sales support is a plus.
• Good IT skills, especially Excel and ERP/CRM systems.
• Accurate and systematic work approach.
• Ability to manage multiple tasks.
• Proactivity and solution-oriented mindset.
• Strong communication and customer service skills.
• Interest in developing methods and processes.
• Proficiency in Finnish, Swedish, and English.

Responsibilities

• Handling customs matters (customs procedures and HS codes).
• Archiving and reporting customs decisions.
• Preparing customs documents for VAT reporting.
• Intrastat declarations (import/export).
• Communicating with authorities and stakeholders.
• Arranging and tracking shipments.
• Supporting procurement and warehouse management.
• Handling invoicing and accounts receivable.
• Supporting sales and marketing.
• Maintaining websites and e-commerce.
• ERP and CRM system maintenance.

Skills

Communication

Customer service

Multitasking

Proactivity

Problem solving

Excel

ERP/CRM systems

Education

merkonomi / tradenomi education or equivalent

Tools

Excel

ERP/CRM systems

Job description

As a Sales and Logistics Coordinator at NovelGroup Oy, your role is versatile and includes sales support tasks such as order processing and invoicing, as well as handling logistics and customs. You will act as a central liaison between different parties to ensure that processes run efficiently and on time. You already have some experience in similar roles, and with training and a proactive attitude you will quickly settle into your duties. In a small organization we support each other and good collaboration is important. Work is primarily on-site at the office.

Typical tasks include

• handling customs matters (customs procedures and HS codes)
• archiving and reporting customs decisions
• preparing customs documents for VAT reporting
• Intrastat declarations (import/export)
• communicating with authorities and stakeholders
• arranging and tracking shipments
• supporting procurement and warehouse management
• handling invoicing and accounts receivable
• supporting sales and marketing
• maintaining websites and e-commerce
• ERP and CRM system maintenance

Relevant education and experience

• Relevant education (e.g., merkonomi, tradenomi) or equivalent experience
• Experience with export/import processes and customs procedures
• Experience in sales support is a plus
• Good IT skills, especially Excel and ERP/CRM systems
• Accurate and systematic work approach
• ability to manage multiple tasks
• Proactivity and solution-oriented mindset
• Strong communication and customer service skills
• Interest in developing methods and processes
• Proficiency in Finnish, Swedish, and English