Remote Customer Support in Greece with Relocation Help

FH Collective Academy; Oulu; Remote; EUR 22,000 - 33,000; Full time

Benefits offered by this job

Flight ticket within the EU

Airport pickup

Relocation support

Job summary

FH Collective Academy is seeking a Customer Service Representative to support a global online community from a fully remote setup with relocation assistance to Greece. Fluency in Finnish and English is required, and you will help users, investigate issues, and advocate for safety while enjoying the flexibility of remote work.

Relocation support includes flights within the EU and airport pickup, with a performance bonus up to 250 gross/month.

Qualifications

• Fluency in Finnish and English required.
• Experience in customer support or service roles preferred.
• Familiarity with digital platforms (training provided).
• Strong interpersonal and analytical abilities are essential.
• A solutions‑driven mindset and a passion for helping others.

Responsibilities

• Provide empathetic and accurate customer support across platforms.
• Investigate account issues and content reports to resolve them quickly.
• Advocate for community safety and product understanding.
• Use data insights to enhance user experience and workflow.
• Collaborate with teams to maintain high customer satisfaction.

Skills

Finnish fluency

English fluency

Customer support

Analytical skills

Interpersonal skills

Job description

FH Collective Academy is seeking a Customer Service Representative to support a global online community from a fully remote setup with relocation assistance to Greece. Fluency in Finnish and English is required, and you will help users, investigate issues, and advocate for safety while enjoying the flexibility of remote work.

Relocation support includes flights within the EU and airport pickup, with a performance bonus up to 250 gross/month.