Remote Customer Happiness Champion

Ali Aydi; Finland; Remote; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Private health insurance

4 weeks vacation

Home office upgrades

Kindle business books

Team offsites

Pizza Fridays

Gifts

Job summary

Ali Aydi is seeking a Customer Happiness Advocate to join our remote Canada team. You will handle inquiries via email, chat, and phone, delivering high-quality support while maintaining a personal touch.

We offer a two-week remote training, 24/7 coverage, and a vibrant team culture with perks like private health insurance, vacation, home-office upgrades, and occasional team offsites. Apply with proofread and a strong English command.

Qualifications

• Must have work permit for Canada, Finland, Spain or the UK.
• Fluent professional English proficiency.
• Type at least 50 words per minute.
• Excellent written and spoken communication skills.

Responsibilities

• Answer customer inquiries via email, chat and phone.
• Engage in human conversations to identify and resolve issues.
• Provide high-quality, real-time responses with great customer experience.
• Complete follow-up documentation after each ticket.
• Offer needs-based solutions without pushy sales.

Skills

Fluent English

Typing 50 wpm

Excellent communication

Multitasking

Customer-centric

Flexible hours

Tools

G-Suite

Slack

Zoom

Intercom

Zendesk

Job description

Ali Aydi is seeking a Customer Happiness Advocate to join our remote Canada team. You will handle inquiries via email, chat, and phone, delivering high-quality support while maintaining a personal touch.

We offer a two-week remote training, 24/7 coverage, and a vibrant team culture with perks like private health insurance, vacation, home-office upgrades, and occasional team offsites. Apply with proofread and a strong English command.