Customer Happiness Advocate (Remote - Canada)

Ali Aydi; Finland; Remote; EUR 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Private health insurance

4 weeks vacation

Home office upgrades

Kindle business books

Team offsites

Pizza Fridays

Gifts

Zusammenfassung

Ali Aydi is seeking a Customer Happiness Advocate to join our remote Canada team. You will handle inquiries via email, chat, and phone, delivering high-quality support while maintaining a personal touch.

We offer a two-week remote training, 24/7 coverage, and a vibrant team culture with perks like private health insurance, vacation, home-office upgrades, and occasional team offsites. Apply with proofread and a strong English command.

Qualifikationen

• Must have work permit for Canada, Finland, Spain or the UK.
• Fluent professional English proficiency.
• Type at least 50 words per minute.
• Excellent written and spoken communication skills.

Aufgaben

• Answer customer inquiries via email, chat and phone.
• Engage in human conversations to identify and resolve issues.
• Provide high-quality, real-time responses with great customer experience.
• Complete follow-up documentation after each ticket.
• Offer needs-based solutions without pushy sales.

Kenntnisse

Fluent English

Typing 50 wpm

Excellent communication

Multitasking

Customer-centric

Flexible hours

Tools

G-Suite

Slack

Zoom

Intercom

Zendesk

Jobbeschreibung

Customer Happiness Advocate (Remote - Canada)

Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Responsibilities

• Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
• Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
• Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
• Completing follow-up documentation after each customer ticket.
• Offer needs-based solutions, not pushy sales.
• This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
• Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Requirements

• In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
• Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
• Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Ability to continuously develop and adapt to a growing team
• You hold yourself to high ethical standards
• Proofread your application!
• The starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts.
• 4 weeks of paid vacation per year.
• Private health insurance.
• Home office: we will provide any upgrades you need to your home office setup
• A Kindle with unlimited budget: any Business Book is yours to read!
• Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas.
• Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
• Gifts: we believe in celebrating... it's part of our Work Hard / Play Hard Culture!

Tags

Customer Support Customer Support Multitasking Client Relationship Management and Customer Service

Details

Who may apply Anywhere — no restriction stated by the employer As the board states it — check the description for country or time-zone limits.

Other requirements Applicant location: probably anywhere (no restriction stated)