Quality Manager

TSL; Helsinki; On-site; EUR 90,000 - 130,000; Full time

Job summary

TSL, a leading engineering and construction partner, seeks a Quality Manager to ensure robust quality systems across projects. You will implement QA procedures, manage inspections, and drive continuous improvement to meet ISO 9001 standards and client expectations.

Based in the Helsinki region, the role emphasizes right-first-time delivery, supplier and contractor quality management, and training across project teams. On-site collaboration is essential.

Qualifications

• Significant experience leading quality in construction projects.
• Bachelor’s degree in a relevant field is required.
• Solid knowledge of ISO 9001 and audits is preferred.
• Membership in CQI or similar body is advantageous.

Responsibilities

• Ensure compliance with standards, regulations and codes.
• Develop and implement quality assurance processes.
• Oversee inspection plans, tests and sign-offs.
• Drive process improvements and lessons learned.
• Maintain documentation and regular reporting to stakeholders.
• Manage supplier and contractor quality plans.
• Deliver training to project teams on quality requirements.
• Identify and mitigate quality-related risks.
• Ensure final deliverables meet client expectations.
• Support handover with complete quality records.

Skills

Quality management

Communication skills

Leadership abilities

Problem-Solving

Regulatory compliance

Root cause analysis

Education

Bachelor's degree in construction management or related

Chartered Quality Professional (CQP)

Tools

ISO 9001 auditing tools

Quality management software

Job description

TSL is a leading technical engineering and construction partner operating across EMEA, the Americas and APAC.

We are committed to creating the spaces to power the fourth industrial revolution, whilst ensuring we leave a positive environmental and social legacy for communities across the world. Specialising in Data Centres, Advanced Manufacturing, Logistics, Food and Pharmaceuticals, we are proud to deliver outstanding turnkey projects at speed, without compromise on safety or quality.

Our team at TSL is focused on working with our clients and the entire supply chain to create a simple agenda concentrated on getting things done. At the heart of what TSL does is taking the 'noise' out of project delivery whilst ensuring that we are always engineering best value for money and fit-for-purpose solutions.

TSL is an equal opportunity employer, and we are especially proud that our dynamic, international team is made up of colleagues representing 57 nationalities across the world. We want big-picture thinkers who aren't afraid to roll up their sleeves, refusing to settle for "good enough" and pushing for great each time. We are firm believers that to build quality, you must invest in quality. We will continue to invest in our biggest asset: our amazing team.

Role Purpose

The Quality Managerr plays a crucial role in ensuring the successful execution of projects. Their primary purpose is to provide essential structure and assistance in implementing robust quality systems, quality assurance operational procedures, and a suite of tools necessary for adherence to ISO9001 certification and meeting client expectations. Through a commitment to the "Right First Time" principle, they contribute significantly to eliminating errors in project delivery.

Team Summary

The Quality Function serves a critical purpose by overseeing and managing the quality aspects of our construction projects. Its primary goal is to ensure compliance with industry standards, building codes, and regulations, thereby fostering a culture of quality assurance and control. Through the implementation of rigorous processes, the department aims to prevent defects and errors throughout the project lifecycle. This involves regular inspections, audits, and the continuous improvement of construction processes.

The Quality Function also plays a pivotal role in managing relationships with suppliers and contractors, approving quality plans, and addressing any concerns related to materials or workmanship. By maintaining comprehensive documentation, providing regular reports to stakeholders, and facilitating training programs, the department enhances awareness and commitment to quality standards among project teams. Additionally, it contributes to risk management, identifies, and addresses quality-related risks, and ensures that completed projects meet or exceed client expectations.

Ultimately, the Quality Function fosters a culture of continuous improvement, contributing to the overall success and quality compliance of construction projects from inception to completion.

Main Duties and Responsibilities

• Compliance with Standards and Regulations: Ensure that all construction activities comply with relevant industry standards, building codes, and government regulations. Stay updated on changes in regulations and standards to ensure ongoing compliance.
• Quality Assurance: Develop and implement quality assurance processes and procedures to prevent defects and errors in construction projects. Conduct regular inspections and audits to verify adherence to established quality standards.
• Quality Control: Support the creation and evaluation of quality control measures aimed at verifying compliance and detecting and rectifying construction defects. This involves the developing and implementing robust Inspection & Test Plan, Quality Sign-Off, and Quality Hold Points, with a focus on overseeing the execution of the inspection process.
• Process Improvement: Continuously assess and improve construction processes to enhance efficiency and effectiveness. Propose and implement improvements based on lessons learned.
• Documentation and Reporting: Maintain comprehensive documentation of quality-related activities, including inspections, tests, and audits. Provide regular reports to management and stakeholders on the status of quality in ongoing projects.
• Supplier and Contractor Quality Management: Establish and manage relationships with suppliers and contractors to ensure the quality of materials and workmanship. Review and approve supplier and contractor quality plans.
• Training and Awareness: Develop and deliver training programs to enhance the awareness of quality standards among project teams and contractors. Ensure that all project team members are knowledgeable about and committed to quality requirements.
• Risk Management: Identify and assess quality-related risks in construction projects. Develop strategies to mitigate and manage quality risks throughout the project lifecycle.
• Client and Stakeholder Satisfaction: Ensure that the final deliverables meet or exceed client expectations. Address and resolve any quality concerns raised by clients during or after project completion.
• Continuous Improvement Culture: Foster a culture of continuous improvement within the organization, encouraging all team members to contribute to enhancing quality processes.
• Handover and Completion: Facilitate the handover of completed projects by ensuring that all quality-related documentation and deliverables are in order.

Key Competencies

• Quality Assurance and Control Techniques: Proficiency in quality assurance and control techniques is necessary. This includes experience in developing and implementing quality management plans, inspection and test plans, project completion strategy, conducting quality inspections, and ensuring adherence to specifications.
• Project Management Exposure: Familiarity with project management processes is beneficial. Technical Quality Partners should understand project lifecycles, milestones, and the interconnectedness of quality control with overall project success.
• Continuous Improvement Background: Experience in driving continuous improvement initiatives is valuable. This involves identifying areas for enhancement, implementing improvement actions, and contributing to the evolution of quality management processes.
• Communication and Leadership Skills: strong communication skills are vital for conveying quality expectations, facilitating training, and maintaining positive relationships with project teams and stakeholders.
• Leadership Abilities: The ability to lead and inspire teams, as well as resolve conflicts and challenges, is important for successful project quality management.
• Technical Skills: Proficiency in using quality management tools and software is beneficial. Familiarity with electronic field tools, audit tools, and project management software may be required.
• Regulatory Compliance: Understanding and staying updated on local and international regulations, building codes, and industry standards relevant to construction is crucial.
• Problem-Solving and Analytical Skills: The ability to analyse data, identify trends, and make data-driven decisions is valuable for continuous improvement and problem-solving.
• Root Cause Analysis Skills: Proficiency in conducting root cause analysis to address technical quality issues is essential.
• Cultural Change Management: Experience in influencing and managing cultural change within an organization is beneficial. This involves shaping a culture where a commitment to quality is ingrained at all levels.

Skills and Experience Required

• Construction Industry Knowledge: Significant experience leading quality in the construction industry is crucial, providing a deep understanding of construction processes, standards, and regulations.
• Education: A bachelor's degree in a relevant field such as construction management, civil engineering, quality management, or a related discipline is required.
• ISO 9001 Knowledge: A solid understanding of ISO 9001 standards and certification is often required. Experience in leading audits based on ISO 9001 is an asset, demonstrating proficiency in quality management systems. ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health and Safety) is advantageous.
• Chartered Quality Professional (CQP): Membership in a recognized quality management professional body, such as the Chartered Quality Institute (CQI).

Based in the Helsinki region. Full-time. On-site.