Quality Management Lead

Enento Group; Helsinki; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Enento Group is seeking a Quality Management Lead to develop and maintain the Quality Management System (QMS) and strengthen process governance. You will drive continuous improvement across the organization, ensuring measurable, effective, and consistently followed working methods.

You will collaborate with business leaders across countries to align processes, manage audits, and support standardized, data-driven performance management.

Qualifications

• Several years of experience in quality management, process development, operational excellence, governance, or continuous improvement.
• Experience with Quality Management Systems (QMS), process frameworks, auditing, risk management, and performance measurement is highly valued.
• Knowledge of process management methodologies and quality standards, preferably including ISO 9001.
• Experience driving cross-functional development initiatives across multiple countries, functions, or business units.

Responsibilities

• Own, develop, and continuously improve the organization's Quality Management System (QMS), including coordination of internal and external audits and ensuring ISO 9001 compliance.
• Define and maintain the organization's process governance framework, including ownership principles, performance measurement, risk management, and reporting to leadership.
• Drive continuous productivity and efficiency by identifying process improvements, facilitating root-cause analysis, corrective actions, and standardization.

Skills

Quality management

Process governance

Auditing

Continuous improvement

Stakeholder influence

Job description

Would you like to work in an organization where the work you do is meaningful and will have a direct impact on the lives of millions of people and businesses? Our core business is data and how it can be utilized, to help our customers make intelligent decisions. We are together building a culture where we are described by co-workers as friendly, professional, and caring and where you are encouraged to challenge yourself. We are searching for a dedicated Quality Management Lead to join our team!

What will you do?

As a member of the Commercial Excellence function, you will be responsible for developing and maintaining our Quality Management System (QMS), strengthening process governance across the organization, and driving continuous improvement initiatives that enhance quality, compliance, efficiency, and customer experience.

You will work closely with business leaders and process owners across the organization to ensure that our ways of working are defined, measurable, effective, and consistently followed.

Your key responsibilities will include, but are not limited to:

• Own, develop, and continuously improve the organization's Quality Management System (QMS), including coordination of internal and external audits and ensuring compliance with relevant standards such as ISO 9001.
• Own, define and maintain the organization's process governance framework, including process ownership principles, performance measurement, risk management, and reporting to leadership.
• Drive continuous increased productivity and efficiency initiatives by identifying process improvement opportunities, facilitating root-cause analysis and corrective actions, and supporting standardization, simplification, and automation of key business processes.

Who are you?

To be successful in the role as Quality Management Lead, we believe that you have several years of experience in quality management, process development, operational excellence, governance, or continuous improvement. Experience working with Quality Management Systems (QMS), process frameworks, auditing, risk management, and performance measurement is highly valued.

You have solid knowledge of process management methodologies and quality standards, preferably including ISO 9001. Experience in driving cross-functional development initiatives across multiple countries, functions, or business units is considered an advantage.

We place great emphasis on personal characteristics and attitudes in our recruitments and are looking for someone who:

• Has a structured and analytical way of working.
• Is proactive, self-driven, and comfortable taking ownership.
• Builds strong relationships and collaborates effectively across functions and countries.
• Can influence stakeholders and drive change without formal authority.
• Combines a strategic mindset with a hands-on approach to execution.
• Is passionate about continuous improvement and creating sustainable ways of working.
• Is eager to lean modern ways to maintain quality management system with AI, drive process metric establishment and performance management.

Practical information

Type of employment: Full-time, permanent

Start date: As agreed

Office location: Waterfront building,Klarabergsviadukten 63, Stockholm or Elielinaukio 5, Helsinki

And lastly, why us?

We operate in a scalable and digital business with intelligence at the core. We are continuing our exciting journey to become the Nordic knowledge company that powers society with intelligence. Here you will work in an environment with a high development phase where we continuously strive to improve our ways of working and to be innovative in our service development. You would work close to people and businesses with possibilities to make an impact.

We have a hybrid set up for how we work that allows us to combine the benefits from working from our modern, centrally located offices with the benefits from working from other places. We offer a weekly Health Hour dedicated to supporting your wellbeing, and access to Auntie’s digital mental wellbeing support. In addition, we offer incentive programs that reward shared success. Alongside these, we provide a wide range of other benefits designed to support your wellbeing, growth, and work-life balance.

We are also proud of the value-based company that we are building together. You would spend your days amongst engaged, caring and competent colleagues that will support and challenge you. And if you do the same, you will make a great colleague. For us, how you act and behave towards your colleagues and external stakeholders is equally important as your competence.

Curious about the application process?

We want to ensure that you as a candidate receive a fair assessment in a recruitment process where all candidates are assessed on equal terms, based on what is relevant to the current role. We use Alva Labs assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role, in addition to interviews and references. For some roles we also apply background checks. Read more about our recruitment process here.

Equal Opportunity Employer

Enento Group is an equal opportunity employer. We promote diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, or veteran status.