Process Engineer, Services

Vaisala; Vantaa; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Vaisala seeks a Process Engineer, Services to join our Service Product Management team at Vaisala headquarters in Vantaa, Finland. You will lead operational improvements for our Service Centers and Field Services, focusing on standardizing the Service Center process foundation and enabling scalable, high-quality services.

You will work with Service Centers, Field Services, R&D, and factory operations to create work instructions, optimize test stations, and develop repair decision logic.

Qualifications

• B.Sc. or M.Sc. degree in a relevant engineering field, or equivalent technical experience
• 3+ years of experience in a relevant technical or process development role
• Experience with work instructions, process documentation, and standardized ways of working
• Practical understanding of repair, calibration, diagnostics, testing and tooling
• Strong analytical and problem-solving skills with root-cause analysis and corrective actions
• Familiarity with Lean, Six Sigma and continuous improvement methods
• Hands-on, collaborative way of working and strong project management and prioritization skills
• Ability to lead improvements and support change adoption
• Good communication skills in English
• Curiosity and a growth mindset to explore, learn, and apply AI tools in daily work

Responsibilities

• Create and improve work instructions, process maps, and repair procedures
• Improve the use of test stations, tools, and technical equipment
• Develop clear repair decision logic and quality release practices
• Analyze service workflows and identify improvement opportunities
• Lead structured problem solving and continuous improvement activities
• Use operational data to improve quality, turnaround time, and efficiency
• Develop and create capabilities for new expanded service offerings

Skills

Analytical thinking

Problem solving

English communication

Project management

Growth mindset (AI)

Education

B.Sc./M.Sc. in engineering

Tools

Lean Six Sigma

Job description

Process Engineer, Services

Location: Helsinki, FI

We are looking for a Process Engineer, Services to join our Service Business team at Vaisala headquarters in Vantaa, Finland. Join us to drive practical change and help scale Vaisala's service business.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

• Visible impact - You will help develop the foundations for scaling Vaisala's service business
• Room to shape the future - You can bring your own ideas and drive practical change
• Work at the core of the strategy - Your work will support better quality, efficiency, and customer experience
• Strong team - You get to join a collaborative team with energy, drive and a hands-on ways of working

What's your role?

You will be part of our Service Product Management domain of strong professionals. Together with the team, you will have an excellent opportunity to help build the capabilities that enable our Service Centers and Field Services to deliver high-quality, efficient, and scalable services. As a Process Engineer, you will lead operational improvements for our Service Centers and Field Services, initially focusing on improving and standardizing the Service Center process foundation. In this role you will be working in close co-operation with Service Center teams, Field services, R&D, Factory operations, and service teams. You will report to Head of Service Business.

Your responsibilities include:

• Create and improve work instructions, process maps, and repair procedures
• Improve the use of test stations, tools, and technical equipment
• Develop clear repair decision logic and quality release practices
• Analyze service workflows and identify improvement opportunities
• Lead structures problem solving and continuous improvement activities
• Use operational data to improve quality, turnaround time, and efficiency
• Develop and create capabilities for new expanded service offerings

What will you bring?

• B.Sc. or M.Sc. degree in a relevant engineering field, or equivalent technical experience
• 3+ years of experience in a relevant technical or process development role
• Experience working with work instructions, process documentation, and standardized ways of working
• Practical understanding of repair, calibration, diagnostics, testing and tooling
• Strong analytical and problem-solving skills with experience with root-cause analysis and corrective actions
• Familiarity with Lean, Six Sigma and continuous improvement methods
• A hands-on, collaborative way of working and strong project management and prioritization skills as well
• Ability to lead improvements and support change adoption
• Good communication skills in English
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work. We expect everyone at Vaisala to actively discover how AI can enhance their work