Platform Manager - M365

Paulig Ab; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

Paulig Ab is seeking a Microsoft 365 Platform Manager to lead service ownership and vendor relations for the digital workplace in Helsinki. The role combines platform governance with business collaboration to ensure a high‑quality End-User experience across Microsoft 365 services.

You will drive roadmaps, manage budgets and monitor KPIs while coordinating with internal stakeholders and external partners to continuously improve services.

Qualifications

• Experience with Microsoft 365, Digital Workplace or End-User Services.
• Experience in service management and vendor management.
• Understanding of IT service delivery and continuous improvement.
• Budget follow-up, forecasting and licensing management.

Responsibilities

• Developing and maintaining the Microsoft 365 service roadmap.
• Managing external service partners to meet SLAs and KPIs.
• Driving continuous service improvements and adoption of new capabilities.
• Ensuring a high-quality End-User experience across Microsoft 365 services.
• Coordinating user communication, awareness and training activities.
• Managing service performance, risks and improvement initiatives.
• Collaborating with infrastructure, architecture, cybersecurity and other teams.
• Managing service budgets, forecasts and cost follow-up.
• Acting as the key liaison between business stakeholders, service providers and IT teams.

Skills

Microsoft 365

Digital Workplace

End-User Services

Vendor management

Service management

Budget forecasting

ITIL

Power Platform basics

Entra ID basics

Tools

Power BI

Microsoft Entra ID

Job description

Microsoft 365 Platform Manager

Location: Helsinki, Finland

Organization: IT Infrastructure & End-User Services

Reporting to: Head of IT Infrastructure & End-User Services

Help shape the future digital workplace at Paulig.

At Paulig, we believe every meal, cup and moment should be full of flavour — and that bold ideas can make the world a tastier, more sustainable place. As a house of iconic brands, we can make an impact that counts – and careers that matter.

Now we’re looking for a Platform Manager – M365 to join our passionate team and help us shape the future of food and beverages. You will be based in Helsinki, Finland and report to the Head of IT – Infrastructure & EUS and be part of a great team of people based in our locations across Europe. This role offers a unique opportunity to combine service ownership, vendor management, technology understanding and business collaboration while working closely with both internal stakeholders and external service partners.

Your responsibilities

The role consists of two key responsibility areas:

Microsoft 365 Platform Management

• Developing and maintaining the Microsoft 365 service roadmap
• Managing strategic service partners and ensuring services are delivered according to agreed SLAs and KPIs
• Driving continuous service improvements and adoption of new capabilities
• Ensuring a high-quality end-user experience across Microsoft 365 services
• Coordinating user communication, awareness and training activities
• Managing service performance, risks and improvement initiatives
• Collaborating with infrastructure, architecture, cybersecurity and other needed teams
• Managing service-related budgets, forecasts and cost follow-up
• Acting as the key point of contact between business stakeholders, service providers and IT teams

Software Asset & Licensing Management

• Managing the external Software Asset Management service provider
• Supporting software licensing governance and compliance processes
• Monitoring license utilization and optimization opportunities
• Participating in software contract and renewal discussions
• Supporting budgeting and forecasting related to end-user software licensing
• Maintaining visibility of software asset and license position across the organization
• Working closely with procurement, finance, service providers and software vendors when required

What will help you succeed

At Paulig, operational Microsoft 365 services and Software Asset Management activities are delivered primarily through experienced external service partners. Therefore, success in this role is not about being the deepest technical expert in every technology area. Instead, success comes from understanding services, building strong relationships, driving continuous improvements and ensuring our partners deliver high‑quality outcomes. We are looking for someone who already has a solid foundation in Microsoft technologies, service management or digital workplace services and who is motivated to further develop their expertise and take ownership of a broad and business‑critical area.

What we are looking for

You may be a great fit for this role if you have:

• Experience working with Microsoft 365, Digital Workplace, End-User Services or similar technology platforms
• Experience in service management, vendor management, platform ownership or related roles
• Understanding of IT service delivery and continuous improvement
• Experience with budget follow-up, forecasting, licensing management or cost control
• Sufficient technical understanding to discuss solutions, challenge service providers and support decision‑making
• Strong communication and stakeholder management skills
• A customer-oriented mindset with a genuine interest in improving end‑user experience
• Ability to work effectively with both business stakeholders and technical specialists
• Basic understanding of Power Platform services, including Power BI Microsoft Entra ID and identity‑related concepts
• Software Asset Management processes and tools
• End‑user communication, training and adoption activities
• ITIL or other service management frameworks

Who you are

You are proactive, collaborative and eager to take ownership. You enjoy working with people, understanding business needs and turning ideas into practical improvements. You are comfortable navigating between business discussions and technology topics and can effectively collaborate with both internal stakeholders and external partners. Most importantly, you bring the foundation, curiosity and drive needed to successfully lead these service areas while continuously expanding your expertise and impact.

Why join Paulig?

• Own and develop services used by employees across multiple countries
• Work with modern Microsoft technologies and strategic service partners
• Influence the future direction of Paulig's digital workplace
• Collaborate with experts across infrastructure, cybersecurity, architecture, procurement and business teams
• Have the opportunity to broaden your expertise and grow within a key area of IT
• Join a company with strong values, trusted brands and ambitious growth plans

About Paulig

Paulig is an international food and beverage company, growing a new, sustainable food culture – one that is good for both people and the planet. Paulig provides Tex Mex, snacks, coffees, world foods and spices. The company's brands include Santa Maria, Paulig, Conimex, Poco Loco and Zanuy, among others. In 2025, the company’s sales amounted to approximately EUR 1.39 billion. Paulig was founded in 1876 and is 100% owned by the Paulig family. The company has 2,700 employees in 13 different countries united by the purpose 'For a life full of flavour'. www.pauliggroup.com At Paulig, we believe every meal counts. As an international player in the food and beverage industry and as a house of iconic brands, we can make an impact that counts – and careers that matter. Paulig is a family-owned food and beverage company, growing a new, sustainable food culture – one that is good for both people and the planet. Paulig provides all things tasty; Tex Mex, coffee, Asian food, snacks and spices. The company's brands are Paulig, Santa Maria, Conimex, Poco Loco and Zanuy. Paulig’s sales amounted to EUR 1,39 billion in 2025. The company has over 2700 passionate employees in 13 different countries working around the purpose “For a life full of flavour”. Read more: www.pauliggroup.com Join Paulig – For a life full of flavour.