M365 Platform Lead | Digital Workplace & SAM

Paulig Ab; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

Paulig Ab is seeking a Microsoft 365 Platform Manager to lead service ownership and vendor relations for the digital workplace in Helsinki. The role combines platform governance with business collaboration to ensure a high‑quality End-User experience across Microsoft 365 services.

You will drive roadmaps, manage budgets and monitor KPIs while coordinating with internal stakeholders and external partners to continuously improve services.

Qualifications

• Experience with Microsoft 365, Digital Workplace or End-User Services.
• Experience in service management and vendor management.
• Understanding of IT service delivery and continuous improvement.
• Budget follow-up, forecasting and licensing management.

Responsibilities

• Developing and maintaining the Microsoft 365 service roadmap.
• Managing external service partners to meet SLAs and KPIs.
• Driving continuous service improvements and adoption of new capabilities.
• Ensuring a high-quality End-User experience across Microsoft 365 services.
• Coordinating user communication, awareness and training activities.
• Managing service performance, risks and improvement initiatives.
• Collaborating with infrastructure, architecture, cybersecurity and other teams.
• Managing service budgets, forecasts and cost follow-up.
• Acting as the key liaison between business stakeholders, service providers and IT teams.

Skills

Microsoft 365

Digital Workplace

End-User Services

Vendor management

Service management

Budget forecasting

ITIL

Power Platform basics

Entra ID basics

Tools

Power BI

Microsoft Entra ID

Job description

Paulig Ab is seeking a Microsoft 365 Platform Manager to lead service ownership and vendor relations for the digital workplace in Helsinki. The role combines platform governance with business collaboration to ensure a high‑quality End-User experience across Microsoft 365 services.

You will drive roadmaps, manage budgets and monitor KPIs while coordinating with internal stakeholders and external partners to continuously improve services.