Payments Reliability Lead — AI-Driven Resilience

Nordea Bank Norge ASA; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

Nordea is seeking an experienced Application Reliability Lead to own a portfolio of payment services such as Request to Pay, eInvoice platform, Collection Services API and SEPA Direct Debit. The role focuses on operational health, resilience and lifecycle management within the Retail & Mobile Payments domain.

You will collaborate with developers, vendors and business stakeholders to ensure secure, compliant and scalable services, with AI-powered insights guiding proactive improvements.

Responsibilities

• Taking end-to-end accountability for the operational health and reliability of a portfolio of business-critical payment applications.
• Driving service resilience, stability and availability through proactive operational management and reliability engineering practices.
• Partnering closely with development teams to improve observability, operability and system reliability.
• Defining and monitoring service health indicators, service level objectives and operational performance metrics.
• Leading incident and problem management activities with a strong focus on root-cause elimination and prevention.
• Driving application lifecycle management, including upgrades, modernisation and technical debt reduction.
• Managing application budgets, vendor contracts and operational costs.
• Ensuring services comply with security, architecture and regulatory requirements.
• Coordinating external vendors and internal specialists to ensure effective service delivery.
• Acting as an escalation point during major incidents and service disruptions.
• Identifying opportunities to automate operational activities and reduce manual support effort.
• Leveraging AI-assisted tooling and operational insights to detect risks earlier, improve decision-making and optimise operational performance.
• Helping shape the future operating model for AI-enabled service ownership and reliability management.

Job description

Nordea is seeking an experienced Application Reliability Lead to own a portfolio of payment services such as Request to Pay, eInvoice platform, Collection Services API and SEPA Direct Debit. The role focuses on operational health, resilience and lifecycle management within the Retail & Mobile Payments domain.

You will collaborate with developers, vendors and business stakeholders to ensure secure, compliant and scalable services, with AI-powered insights guiding proactive improvements.