Operations Specialist

Enko Group Finland; Helsinki; On-site; EUR 50,000 - 70,000; Full time

Job summary

Huawei Finland Research Center is seeking a proactive Operations Specialist to coordinate daily activities, manage orders and deliveries, and support cross-functional teams in Ruoholahti, Helsinki.

The role focuses on efficient, customer-oriented service, overseeing issue resolution with local and headquarters teams, and ensuring clear communication across international business units. Fluency in English is required; Chinese is a plus.

Qualifications

• Experience in operations or related field.
• Proficiency in English; Chinese is an advantage.
• Strong coordination and communication skills.

Responsibilities

• Coordinate daily operational activities to ensure smooth business processes.
• Support order processing, delivery coordination, shipment tracking, and follow-up on delivery schedules.
• Collaborate with internal departments and external partners for timely information exchange.
• Maintain operational records and prepare regular reports.
• Register and manage faulty products and lab equipment.
• Act as primary contact for coordinating customer issues with local service and headquarters teams.
• Follow up on inquiries, product issues, and service requests to ensure timely resolution.
• Coordinate communication across customers, local service teams, and headquarters.
• Track issues from report to final resolution and provide updates to stakeholders.
• Gather customer feedback to support product improvement and enhance experience.
• Identify recurring issues and coordinate with teams to improve service quality.
• Work with sales, procurement, logistics, finance, and service teams to support objectives.
• Facilitate information sharing between local operations and headquarters.
• Ensure accurate communication of customer requirements and technical feedback.
• Identify bottlenecks and recommend improvements to increase efficiency.
• Maintain documentation on customer issues, service activities, orders, and processes.
• Prepare operational reports and monitor performance indicators.
• Follow company procedures and quality, documentation, and operational requirements.

Skills

Operations

Customer service coordination

Technical support coordination

Supply chain

English proficiency

Job description

We are looking for a proactive, detail-oriented and well-organized project Operations Specialist to join our team and work on an assignment with our client, Huawei Finland Research Center. In this role, you will work with Huawei’s RnD teams on innovative solutions and technologies in areas such as hardware simulation, Antenna and RF, computer vision, camera and audio technologies, system security, sports and health technologies, and artificial intelligence.

Role Overview

In this role, you will coordinate daily operational activities, manage order and delivery processes, and collaborate closely with the local service team, and the headquarters technical team. You will play an important role in handling customer issues, coordinating technical support, tracking issue resolution, and ensuring effective communication between local teams and headquarters.

The ideal candidate has strong coordination and communication skills, a customer-oriented mindset, and the ability to solve problems efficiently in an international business environment.

Your Mission/Key Responsibilities

• Coordinate daily operational activities to ensure smooth and efficient business processes.
• Support order processing, delivery coordination, shipment tracking, and follow-up on delivery schedules.
• Collaborate with internal departments and external business partners to ensure timely information exchange and operational efficiency.
• Maintain accurate operational records and prepare regular reports as required.
• Responsible for the registration and management of faulty products and lab equipment in the team
• Act as a key point of contact for coordinating customer issues with the local service team and the headquarters technical team.
• Follow up on customer inquiries, product-related issues, technical questions, complaints, and service requests to ensure timely investigation and resolution.
• Coordinate communication between customers, the local service team, and headquarters to ensure that customer requirements and technical issues are clearly understood and appropriately addressed.
• Track customer issues and technical cases from initial reporting to final resolution, monitor progress, and provide timely updates to relevant stakeholders.
• Collect and communicate customer feedback to headquarters technical and product teams to support product improvement and enhance the overall customer experience.
• Identify recurring customer issues, help analyze their root causes, and coordinate with relevant teams to improve service quality and customer satisfaction.
• Work closely with sales, procurement, logistics, finance, and service teams to support overall business objectives.
• Facilitate communication and information sharing between local operations and headquarters.
• Ensure that customer requirements, technical feedback, and operational updates are communicated accurately and efficiently across teams.
• Identify operational bottlenecks and recommend practical improvements to increase efficiency and reduce errors.
• Maintain documentation related to customer issues, service activities, orders, and operational processes.
• Prepare operational reports and monitor relevant performance indicators.
• Follow company procedures and applicable quality, documentation, and operational requirements.

Qualifications & Skills Requirement

• Previous experience in operations, customer service coordination, technical support coordination, supply chain, or a related field.
• Professional proficiency in English, with strong written and verbal communication skills. Chinese is considered an advantage.
• Excellent coordination and communication skills, with the ability to work effective.

Contract Type:

This is a permanent, full-time position based onsite at our client's office in Ruoholahti, Helsinki (Huawei Finland Research Center). We are looking for someone who can start as soon as possible, and the position will be filled once a suitable candidate is found.

Location:

On-site in Helsinki, Finland.