Nurse Assistant & Ward Clerk (Patient Concierge)

HUS diagnostiikkakeskus; Helsinki; On-site; EUR 29,000 - 35,000; Full time

Job summary

HUS diagnostiikkakeskus is seeking a licensed practical nurse to join the ward clerk team at Meilahti and the New Children’s Hospital. The role focuses on customer service tasks such as appointment bookings and handling phone and Apotti communications, with potential supportive clinical tasks.

You will work autonomously within a multidisciplinary team, providing patient guidance and ensuring efficient processes in a high-quality care environment.

Qualifications

• Licensed practical nurse with clerical experience and familiarity with Apotti system.
• Strong customer service mindset and ability to guide patients.
• Autonomous team player who learns quickly and works well with multidisciplinary teams.

Responsibilities

• Manage appointment bookings and handle phone and Apotti communications.
• Supportive tasks in clinical work as needed.
• Collaborate with nurses and administrative staff to ensure smooth patient flow.

Skills

Customer service

Autonomous

Finnish language

Swedish language

Education

Licensed practical nurse

Tools

Apotti system

Office package

Job description

HUS diagnostiikkakeskus is seeking a licensed practical nurse to join the ward clerk team at Meilahti and the New Children’s Hospital. The role focuses on customer service tasks such as appointment bookings and handling phone and Apotti communications, with potential supportive clinical tasks.

You will work autonomously within a multidisciplinary team, providing patient guidance and ensuring efficient processes in a high-quality care environment.