Learning & Quality Operations Specialist

PwC; Helsinki; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

€300 sports, culture, and commuting

Healthcare

Meal benefits

Childcare services

Job summary

PwC Finland's Learning & Education (L&E) team invites a dedicated professional to join as a Quality & Learning Operations specialist. You will oversee quality management, develop L&E processes, and ensure PwC Network standards compliance while coordinating CSRD reporting for the Social area.

You will work with process owners and stakeholders across PwC Network to drive improvements. You will apply data analytics, automation, and AI to enhance efficiency, governance reporting, and transformation

Qualifications

• Have experience in quality management, process development, or a similar expert role.
• Have an understanding of CSRD reporting requirements; previous experience in this area is considered an asset.
• Are skilled at analyzing information, identifying development opportunities, and driving improvements.
• Take a structured and systematic approach to work, with the ability to manage and coordinate multiple priorities simultaneously.
• Hold a relevant Master's degree.
• Communicate fluently in both Finnish and English, both verbally and in writing.

Responsibilities

• Develop and maintain Learning & Education (L&E) processes, operating models, and documentation in line with PwC's global requirements and standards.
• Monitor changes in the compliance environment, including SoQM and PwC Network standards, and translate requirements into practical actions and process improvements.
• Ensure the effective implementation, monitoring, and documentation of quality management practices and internal controls.
• Analyze observations and findings, identify root causes, and drive continuous improvement through targeted development initiatives.
• Track corrective actions and evaluate their effectiveness to ensure sustainable improvements.
• Coordinate quality management activities, including meetings, reporting, annual assessments, and status reviews.
• Support governance, delegation, and authority-related reporting processes, ensuring accuracy, quality, and timely delivery.
• Collaborate closely with business teams, support functions, and international stakeholders across the PwC Network.
• Participate in transformation initiatives, process enhancement projects, and the implementation of new operating models.
• Coordinate CSRD reporting activities for the Social area and support related compliance requirements.
• Leverage data analytics, automation, AI, and other modern technologies to enhance process efficiency, quality, and decision-making.

Skills

Quality management

Process development

Data analytics

CSRD reporting

Stakeholder collaboration

Education

Master's degree

Job description

PwC Finland's Learning & Education (L&E) team invites a dedicated professional to join as a Quality & Learning Operations specialist. You will oversee quality management, develop L&E processes, and ensure PwC Network standards compliance while coordinating CSRD reporting for the Social area.

You will work with process owners and stakeholders across PwC Network to drive improvements. You will apply data analytics, automation, and AI to enhance efficiency, governance reporting, and transformation