Quality Specialist

PwC; Helsinki; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

€300 sports, culture, and commuting

Healthcare

Meal benefits

Childcare services

Job summary

PwC Finland's Learning & Education (L&E) team invites a dedicated professional to join as a Quality & Learning Operations specialist. You will oversee quality management, develop L&E processes, and ensure PwC Network standards compliance while coordinating CSRD reporting for the Social area.

You will work with process owners and stakeholders across PwC Network to drive improvements. You will apply data analytics, automation, and AI to enhance efficiency, governance reporting, and transformation

Qualifications

• Have experience in quality management, process development, or a similar expert role.
• Have an understanding of CSRD reporting requirements; previous experience in this area is considered an asset.
• Are skilled at analyzing information, identifying development opportunities, and driving improvements.
• Take a structured and systematic approach to work, with the ability to manage and coordinate multiple priorities simultaneously.
• Hold a relevant Master's degree.
• Communicate fluently in both Finnish and English, both verbally and in writing.

Responsibilities

• Develop and maintain Learning & Education (L&E) processes, operating models, and documentation in line with PwC's global requirements and standards.
• Monitor changes in the compliance environment, including SoQM and PwC Network standards, and translate requirements into practical actions and process improvements.
• Ensure the effective implementation, monitoring, and documentation of quality management practices and internal controls.
• Analyze observations and findings, identify root causes, and drive continuous improvement through targeted development initiatives.
• Track corrective actions and evaluate their effectiveness to ensure sustainable improvements.
• Coordinate quality management activities, including meetings, reporting, annual assessments, and status reviews.
• Support governance, delegation, and authority-related reporting processes, ensuring accuracy, quality, and timely delivery.
• Collaborate closely with business teams, support functions, and international stakeholders across the PwC Network.
• Participate in transformation initiatives, process enhancement projects, and the implementation of new operating models.
• Coordinate CSRD reporting activities for the Social area and support related compliance requirements.
• Leverage data analytics, automation, AI, and other modern technologies to enhance process efficiency, quality, and decision-making.

Skills

Quality management

Process development

Data analytics

CSRD reporting

Stakeholder collaboration

Education

Master's degree

Job description

We are looking for a new colleague to join PwC Finland’s Learning & Education (L&E) team, which is part of our Internal Firm Services (IFS) function. This position offers an excellent opportunity to contribute to the quality, continuous development, and effectiveness of PwC Finland’s learning operations as part of our expert Human Capital team.

What kind of role is it?

In this role, you will play a key role in developing and maintaining the quality of PwC Finland’s Learning & Education function. Your responsibilities will include overseeing quality management practices, driving the continuous development of learning-related processes, and ensuring compliance with PwC Network Standard requirements.

You will also contribute to the broader quality work of the Human Capital team by coordinating the implementation and monitoring of quality requirements in practice. Working closely with process owners and stakeholders across the organization, you will help ensure that our operations meet both internal standards and external expectations.

In this role, you will:

• Develop and maintain Learning & Education (L&E) processes, operating models, and documentation in line with PwC's global requirements and standards.

• Monitor changes in the compliance environment, including SoQM and PwC Network standards, and translate requirements into practical actions and process improvements.
• Ensure the effective implementation, monitoring, and documentation of quality management practices and internal controls.

• Analyze observations and findings, identify root causes, and drive continuous improvement through targeted development initiatives.

• Track corrective actions and evaluate their effectiveness to ensure sustainable improvements.

• Coordinate quality management activities, including meetings, reporting, annual assessments, and status reviews.

• Support governance, delegation, and authority-related reporting processes, ensuring accuracy, quality, and timely delivery.

• Collaborate closely with business teams, support functions, and international stakeholders across the PwC Network.

• Participate in transformation initiatives, process enhancement projects, and the implementation of new operating models.

• Coordinate CSRD reporting activities for the Social area and support related compliance requirements.

• Leverage data analytics, automation, AI, and other modern technologies to enhance process efficiency, quality, and decision-making.

To succeed in this role, we believe that you:

• Have experience in quality management, process development, or a similar expert role.

• Have an understanding of CSRD reporting requirements; previous experience in this area is considered an asset.

• Are skilled at analyzing information, identifying development opportunities, and driving improvements.

• Take a structured and systematic approach to work, with the ability to manage and coordinate multiple priorities simultaneously.

• Hold a relevant Master's degree.

• Communicate fluently in both Finnish and English, both verbally and in writing.

• Are proactive, collaborative, and genuinely interested in developing ways of working and driving continuous improvement.

We are looking for a motivated and diverse team member. We value the richness that diverse backgrounds bring and encourage you to apply, even if you do not meet all the above requirements.

Why choose PwC?

We provide the support and tools you need for your growth. From day one, you'll enhance your skills through a well-structured onboarding process and training tailored just for you. We expect you to be eager to grow and take responsibility. In return, we offer a learning environment where you can develop as a professional, supported by a culture of constructive feedback.

At PwC, you'll find a relaxed, positive, and inclusive workplace. We strive to be an open community where collaboration is built on trust and genuine engagement. You'll work in teams driven by meaningful work. When you start, you'll meet your buddy and connect with other new joiners during our company-wide onboarding day.

Here, you can build your career with purpose and direction. You have the freedom to shape your career path, and we're here to support you in finding your unique journey. We offer support at different career stages and flexibility for life changing situations, whether it's a promotion to a new role or returning from parental leave.

Our employee benefits include a €300 allowance for sports, culture, and commuting, comprehensive healthcare, meal benefits, childcare services, and much more.

Diverse, equal, and inclusive recruitment

All our recruitment decisions are made without discrimination, considering factors such as age, gender, nationality, health, disability, religion, sexual orientation, or marital status. We strive to ensure that everyone feels included and valued for who they are.

For more information, please contact [e-mail] or L&E Leader Jani Rantanen, [e-mail]