L2 IT technician (project tasks)

Nebius B.V.; Lappeenranta; On-site; EUR 40,000 - 65,000; Full time

Job summary

Nebius B.V. is seeking a Datacenter L2 IT technician in Lappeenranta, Finland. The role focuses on troubleshooting and resolving data center IT hardware issues, working as a technical expert across multiple domains in a full-time day shift.

Responsibilities include tackling challenging hardware problems, contributing to problem management, and advancing procedures and documentation for the IT hardware team. Collaboration with L3 technicians and process improvements are expected.

Qualifications

• Knowledge of datacenters and server equipment.
• Advanced knowledge of IT hardware and practical troubleshooting experience.
• Advanced Unix/Linux operating system and command line skills.
• Experience with equipment monitoring, data analysis and presentation.
• Proactive and takes responsibility.
• High proficiency in spoken and written English.

Responsibilities

• Resolve complex hardware issues in servers with in-depth troubleshooting.
• Participate in hardware problem management, workarounds and solutions.
• Handle L1/L2 tasks via ticket system and update processes.
• Collaborate with L3 Technician to improve SLA with complex diagnostics.
• Improve support processes, documentation and training materials.
• Perform basic network tasks, troubleshooting and support.

Skills

Datacenter knowledge

Server equipment

IT hardware troubleshooting

Unix/Linux CLI

Monitoring & analytics

English proficiency

Proactive

Job description

The role

We’re looking for a Datacenter L2 IT technician to troubleshoot and solve data center IT hardware issues. This is a position for a technical expert working at the intersection of multiple technical and operational domains. Position is full time day shift.

Your responsibilities will include:

• Solve the challenging hardware related issues with servers, involving in-depth advanced level troubleshooting
• Involved in hardware problem management, workarounds and solutions
• Solve proactively L1/L2 tasks through ticket system
• Update new processes and documentation for IT hardware team
• Collaborate with L3 Technician to improve SLA with complex diagnostics
• Improve support processes, documentation and training materials
• Basic level of network tasks, troubleshooting and support

We expect you to have:

• Knowledge of datacenters, and server equipment
• Advanced knowledge of IT hardware and practical experience of troubleshooting
• Advanced skills working with the Unix/Linux operating system and command line
• Experience with equipment monitoring, data analysis and presentation
• Proactiveness and sense of responsibility
• High proficiency in spoken and written English

It will be an added bonus if you have:

• Knowledge of network equipment and troubleshooting in advanced level
• Driving license type B
• Knowledge of datacenters and server equipment, Advanced knowledge of IT hardware and troubleshooting, Unix/Linux operating system and command line proficiency, Experience with equipment monitoring, data analysis and presentation, Proactiveness and sense of responsibility, High proficiency in English