IT Support Technician

Hetzner Finland Oy; Maantiekylä; On-site; EUR 45,000 - 50,000; Full time

Job summary

Hetzner Finland Oy is seeking an IT Technician to join a data center environment, focusing on maintaining server infrastructure in a 24/7 operation. You will provide hands-on IT support for dedicated root server customers, analyze incidents, and help expand our modern data centers.

The role requires strong Linux skills, English fluency, and the ability to work in a three-shift system. You will join a collaborative team with clear processes and modern tools to ensure high availability and

Qualifications

• Strong Linux skills and command line proficiency.
• Understanding of computer components and their functionality.
• Knowhow for fiber-optic cabling.
• An analytical mindset and structured way of working.
• Ability to adapt and perform under pressure.
• Excellent customer service and problem-solving skills.
• Fluent English skills (spoken and written).
• Willingness to work in a three-shift system – our services operate 24/7.

Responsibilities

• Provide technical support for our Dedicated Root Server customers worldwide.
• Analyze and resolve fault and incident situations.
• Build and maintain new IT infrastructure in our modern data centers.
• Work as part of a communal and fair team, where mutual support is a priority.

Skills

Linux

Command line

Customer service

English

Analytical mindset

Pressure handling

Job description

IT TECHNICIAN – Data Center Environment

We are looking for an IT Support Technician to join our team responsible for maintaining our companys critical server infrastructure. In this role, you will work in a meaningful position as part of a stable and secure data center environment, where technical expertise, teamwork, and continuous development are truly valued.

In this role, you will:

• Provide technical support for our Dedicated Root Server customers worldwide


• Analyze and resolve fault and incident situations


• Build and maintain new IT infrastructure in our modern data centers


• Work as part of a communal and fair team, where mutual support is a priority

We expect you to have:

• Strong Linux skills and command line proficiency


• Understanding of computer components and their functionality


• Knowhow for fiber-optic cabling


• An analytical mindset and structured way of working


• Ability to adapt and perform under pressure


• Excellent customer service and problem-solving skills


• Fluent English skills (spoken and written)


• Willingness to work in a three-shift system – our services operate 24/7

We offer you:

• A stable position in a technology company where your work truly matters


• The opportunity to develop and deepen your expertise in server and network infrastructure


• The support of a skilled team and access to clear processes and modern tools


• A flexible workplace where we aim to accommodate individual preferences in shift scheduling

Are you ready to take on new challenges, help maintain critical infrastructure, and ensure high availability for our global customer base?

If you’re looking for a job where technical expertise meets people, values, and the future, you might be the person were looking for.

Please note that a clean background, a valid work permit for Finland and own car are required for this position.

Salary: According to Tipal TES (Collective Agreement), Hardware and Software Maintenance – 3086€/month. Annual compensation including shift bonuses: Approximately 45,000 – 50,000€.

Employment relationship: Employment

Wage: Other

Working time: Shift work

Number of positions: 2

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: Asiakaspalvelu, IT & tietoliikenne, Media & viestintä