IT Support Specialist

MYBW Office Management Oy; Espoo; On-site; EUR 32,000 - 52,000; Full time

Job summary

MYBW Office Management Oy is seeking an IT Support Specialist to be the primary contact when technology fails. You will handle support requests via multiple channels, troubleshoot issues, and ensure professional customer experiences.

You will work with Windows, Mac OS, and Microsoft 365 environments, manage user accounts and access rights, and assist in maintaining critical business systems. You will collaborate with the team to develop your skills and apply standard operating procedures to

Qualifications

• 1–2 years IT support or related IT role experience.
• Relevant education or practical experience.
• Experience with Windows and Mac OS troubleshooting.
• Experience administering Microsoft 365 services.
• Strong problem-solving and analytical skills.
• Fluent communication in Finnish and English.
• Proactive attitude.
• Customer-oriented approach.
• Nice to have: Microsoft certifications and server/network experience.

Skills

Strong problem-solving

Analytical skills

Proactive

Customer-oriented attitude

Fluent Finnish and English

Microsoft certifications (nice to have

Server/Network environment experience

Education

Relevant education or practical experience

Job description

IT Support Specialist is the point of contact for clients when technology fails. You will handle support requests via multiple channels, troubleshoot technical issues, and ensure professional customer experiences. You will work with Microsoft 365 environments, user accounts and access rights, and basic network and device troubleshooting. You will collaborate with the team to develop your skills and support business-critical systems. You will also assist in applying standard operating procedures and ensuring service quality.

• 1–2 years of IT support or related IT role experience
• Relevant education or practical experience
• Experience with Windows and Mac OS troubleshooting
• Experience administering Microsoft 365 services
• Strong problem-solving and analytical skills
• Fluent communication in Finnish and English
• Proactive
• customer-oriented attitude
• Nice to have: Microsoft certifications and server/network environment experience