IT Helpdesk Specialist – O365 & Windows Support

United Nations University; Helsinki; Ibrido; EUR 35.000 - 40.000; Part-time

Descrizione del lavoro

UNU-WIDER is seeking an ICT professional to join the institute’s ICT Team in Helsinki. The role focuses on configuring and troubleshooting SharePoint Online and Office365, plus Windows OS desktop support for staff.

The successful candidate will work in a small team, demonstrate strong problem-solving and communication with non-technical staff, and adapt to evolving technology with resilience. Part-time PSA details are provided in remuneration.

Competenze

• Bachelor’s degree in Information Technology and 2 years of relevant work experience, or completion of secondary school and 5 years of relevant work experience.
• SharePoint Online and other Office365 applications configuration and troubleshooting.
• Computer hardware and software installation, configuration, and administration.
• Windows Operating System desktop support and multi-function printers.
• Strong problem-solving and time management skills.
• Self-motivated, critical thinker and ability to thrive in a small team environment.
• Strong client-services orientation with excellent communication skills to non-technical staff.
• Fluency in both oral and written English; knowledge of other UN languages is a plus.

Mansioni

• Install application systems software and hardware according to specifications.
• Provide basic technical support on relevant hardware and software systems applications in assigned area.
• Administration, support, and configuration of MS Office 365.
• Assist in improving business processes using Microsoft Office 365 platform.
• Stay current with the latest technology developments and provide recommendations regarding changes to current standards and solutions as appropriate.
• Ensure problems and issues are systematically tracked, escalated accordingly, and followed up on in a timely manner.
• Perform other related duties as required.

Conoscenze

SharePoint Online configuration

Office365 troubleshooting

Windows desktop support

Problem solving

Time management

Strong communication with non-tech

Formazione

Bachelor’s degree in Information Technology

2 years of relevant work experience

Strumenti

Windows Image Deployment

Windows PowerShell

Microsoft Active Directory

Descrizione del lavoro

UNU-WIDER is seeking an ICT professional to join the institute’s ICT Team in Helsinki. The role focuses on configuring and troubleshooting SharePoint Online and Office365, plus Windows OS desktop support for staff.

The successful candidate will work in a small team, demonstrate strong problem-solving and communication with non-technical staff, and adapt to evolving technology with resilience. Part-time PSA details are provided in remuneration.