Head of Inside Sales

Glaston; Tampere; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

International team collaboration

Flexible working hours

Job summary

Glaston Corporation is creating an Inside Sales function and seeks a Head of Inside Sales to build and lead a high-performing team across EMEA, APAC and North America. You will define the operating model, collaborate with sales, service and marketing, and drive customer engagement and upgrades.

The role requires experience in B2B industrial sales, leadership of sales teams, strong analytical skills, and proficiency with Salesforce. Hybrid work options and international collaboration are offered.

Qualifications

• Experience in B2B sales, ideally with industrial equipment, aftermarket or service sales.
• Proven track record building or leading an Inside Sales, Sales Development or Customer Service Sales team.
• Hands-on, results-driven approach with strong analytical skills; able to convert data into action.

Responsibilities

• Build and lead Glaston's Inside Sales team across EMEA, APAC and North America.
• Define the Inside Sales operating model, including target segments, contact plans and qualification criteria.
• Quote and close lifecycle opportunities with your team; ensure follow-up with regional teams.

Skills

B2B sales experience

Inside Sales leadership

Analytical mindset

Salesforce experience

English communication

Travel readiness

Tools

Salesforce

Job description

Thousands of Glaston machines run in glass processing plants around the world. Behind each one is a customer who needs their line to perform: uptime, quality and productivity now, and the right upgrades, services and investments for the future. Alongside our sales and service teams, who actively support our customers today, we are building a new Inside Sales team. Our Inside Sales team will be reaching further into our installed base, systematically and at scale, to help customers improve performance and return on their investment.

As Head of Inside Sales, you will build and lead a high-performing team and shape how we proactively stay in contact with customers. You will define our Inside Sales approach, work closely with sales, service and marketing teams, and stay close to customers through direct interactions. Your main focus will be on building a strong operating model, a winning team and lasting results.

This is what your work is about

• Build and lead Glaston's Inside Sales team across EMEA, APAC and North America. Coach your team every week, join customer calls and lead by example.
• Bring a customer success mindset by helping our installed base customers get the most out of Glaston technology, while identifying opportunities for upgrades, spare parts, service agreements and new lines.
• Define the Inside Sales operating model, including target customer segments, contact plans, call guides, qualification criteria and handover rules.
• Quote and close lifecycle business opportunities together with your team
• Agree clear ways of working with regional sales, services, sales engineering and marketing, ensuring every opportunity gets followed up
• Create a new communication concept for customer decision makers
• Make our CRM work for you: activities, pipeline, results and a shared dashboard

This is the background we are looking for

• Experience in B2B sales, ideally with industrial equipment, aftermarket or service sales
• Experience in building or leading an Inside Sales, Sales Development or Customer Service Sales team
• A hands-on, results driven approach combined with strong analytical skills. You enjoy engaging with customers directly and know how to turn data, conversion rates and pipeline insights into action.
• Good knowledge of Salesforce (or other CRM) with willingness to develop functionality
• Technical curiosity and the ability to communicate effectively with a range of stakeholders, from maintenance managers to purchasing directors and plant owners.
• Excellent communication skills in English. Additional languages are an advantage.
• Ability to work across countries, cultures and organisations, building trust with sales and service colleagues, and willingness to travel occasionally to meet and support your team and customers.

Experience from the glass, machinery or manufacturing industry is a plus. Above all, we value your drive to build something new and see it through.

What we offer

• A unique chance to build a new function in a global technology leader and shape how Glaston works with its customers
• An international team and close cooperation with sales, service and product experts around the world
• Attractive working conditions, flexible working hours, initiatives to promote health and wellbeing at work and hybrid work model

Location is flexible but ideally close to one of our main Glaston offices in Finland or Germany.

Do you want to work with the best experts in the field in a highly dynamic environment? Choose a career with us. Together we can build a stronger role for the use of glass in the future.