Guide

Publituris Hotelaria; Salla; Remote; EUR 20.000 - 27.000; Teilzeit

Zusammenfassung

Publituris Hotelaria seeks a Davvi Arctic Guide to welcome guests arriving in Lapland and guide them through exciting holiday experiences, from Santa visits to snowmobile adventures. You will work with a team to ensure guests have magical, well-organised experiences, with attention to detail that preserves the Lapland magic.

Starting dates vary (November–December, early January, mid February or mid March); the role suits proactive individuals with strong English and exceptional guest-service

Qualifikationen

• Experience in guiding and customer service.
• Experience working with families and children.
• Excellent customer service and complaint handling.
• Ability to speak in front of large groups.
• Positive, proactive and enthusiastic demeanor.
• Fluency in spoken and written English.
• EU passport; UK applications accepted until 21.08.26.

Aufgaben

• Welcome guests and guide them through holidays in Lapland.
• Lead activities from Santa visit to snowmobile trips.
• Collaborate with team to deliver magical holiday experiences.
• Maintain attention to detail to ensure guest satisfaction.

Kenntnisse

Guest guiding

Customer service

Public speaking

Teamwork

Jobbeschreibung

As a Davvi Arctic Guide, you will be the first point of contact for our guests arriving in Lapland and offer a friendly welcome to the Arctic Circle.

Using your insightful local knowledge, you will be required to help in the guiding of our guests through our exciting range of holidays - from taking young families to meet Santa in his hideaway log cabin, to setting off on a snowmobile voyage down a frozen river.

Using your creative and organisational skills and your sense of fun, you will work in a team to ensure holiday makers' dreams come true. With a meticulous nature you will keep a keen eye on the detail which will ensure that the magic of Lapland is always maintained.

Positions available for varying lengths. Starting from November - December, early January, mid February or mid March.

Requirements

• Previous experience in a guiding and customer service role.
• Experience in working with families and children.
• Exceptional customer service experience and complaint handling skills.
• Proven ability to speak in front of large groups of people.
• Positive, pro-active and enthusiastic manner.
• Fluency in spoken & written English.
• EU Passport.
• UK Passport applications accepted until 21.08.26.