Guest Service Officer

Royal Caribbean Group; Helsinki; On-site; EUR 34,000 - 44,000; Full time

Job summary

Royal Caribbean Group in Helsinki seeks a Guest Services Officer to deliver outstanding hospitality onboard. You will actively listen, resolve guest issues, and ensure a friendly, professional guest experience from arrival to departure.

Requirements include at least one year in a hotel customer-contact role, cash handling experience, and clear English. Multilingual abilities are highly valued, and candidates must be willing to work aboard for 5–6 months.

Qualifications

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience and understanding of US currency and exchange rates.
• Exemplary customer service, listening actively and showing courtesy to guests.
• Ability to communicate with guests, department heads and shipboard staff to resolve issues.
• Willingness to work onboard for 5–6 months.

Skills

Customer service skills

Communication

Organizational skills

Decision-making

Cash handling

Education

High school diploma or equivalent

Job description

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.