Global Merchant Quality & Growth Lead

Wolt; Helsinki; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Global visibility

Impact on merchants worldwide

Growth path

Job summary

Wolt in Helsinki is seeking a data-driven professional to elevate merchant quality and operational excellence across markets. You will translate insights into cross-regional initiatives that improve merchant experience and product substitutions.

You will own global and cross-regional initiatives, partner with regional heads, and leverage data and AI tools to analyze and prototype solutions. Join a team focused on scalable improvements for merchants worldwide.

Qualifications

• Confident working with data and able to pull, analyse and draw conclusions independently.
• Familiar with AI tools and prompting to automate work, while using judgment.
• Strong communication skills with stakeholders across markets and seniority levels.
• Solid project management track record and initiative ownership from idea to delivery.
• Generalist mindset: curious, quick to learn, and able to dive into details.
• Strong sense of ownership and drive to exceed expectations.
• Fluent English in writing and speaking.

Responsibilities

• Act as the point of contact and create feedback loops between merchant-facing teams, product and support at a global level.
• Drive product rollouts across markets, informing and training Account Managers for merchant success.
• Analyse operations across regions, identify recurring issues and feed insights to the right teams.
• Lead global and cross-regional initiatives, collaborating with regional heads to improve performance.
• Collaborate with country specialists to run initiatives together.
• Use data and AI tools to analyze, automate and prototype solutions.

Skills

Data analysis

AI tooling

Communication

Project management

Ownership

Tools

BI tools

SQL

Job description

Wolt in Helsinki is seeking a data-driven professional to elevate merchant quality and operational excellence across markets. You will translate insights into cross-regional initiatives that improve merchant experience and product substitutions.

You will own global and cross-regional initiatives, partner with regional heads, and leverage data and AI tools to analyze and prototype solutions. Join a team focused on scalable improvements for merchants worldwide.