Senior Compliance QA – Onboarding Quality Leader

Wolt; Helsinki; On-site; EUR 36,000 - 58,000; Full time

Job summary

Wolt is seeking a Senior Compliance Quality Assurance Specialist to join our Operational Quality Assurance team in Helsinki (with activities across Tallinn and Warsaw). You will perform ongoing quality reviews of merchant onboarding, identify gaps and drive improvements to ensure strong customer due diligence and regulatory compliance.

Collaborate with Merchant Operations, Sales, Product and Risk & Compliance to reduce operational risk, maintain high quality standards and promote a culture of

Qualifications

• Bachelor's degree in Business, Finance, Law, Compliance, Risk Management or a related field.
• 2–4 years of experience in quality assurance, customer due diligence, merchant onboarding, financial crime operations, compliance operations or other operational control functions within financial services, fintech or payments.
• Excellent analytical skills with strong attention to detail and the ability to identify process weaknesses and recurring trends.
• Experience reviewing operational cases against defined procedures and quality standards.
• Strong written and verbal communication skills, with the ability to deliver constructive feedback to operational teams.
• Comfortable working with operational metrics, reporting, and quality dashboards.

Responsibilities

• Conduct monthly quality assurance reviews of completed merchant onboarding cases across all supported markets, assessing adherence to customer due diligence procedures, internal policies and operational standards.
• Identify operational deficiencies, documentation errors, process deviations and recurring quality trends, ensuring findings are accurately documented and appropriately escalated.
• Provide structured feedback to Merchant Operations, Sales and other onboarding teams to continuously improve onboarding quality and consistency.
• Support the delivery of quality calibration sessions and training activities to ensure consistent interpretation of onboarding requirements across operational teams.
• Maintain accurate records of quality reviews, findings, root causes, corrective actions and quality metrics.
• Prepare regular quality assurance reporting, highlighting operational trends, recurring deficiencies, risk areas and improvement opportunities.
• Support root cause analysis of operational quality issues and collaborate with Product, Operations and Risk & Compliance teams to improve onboarding procedures and controls.
• Contribute to the development of standard operating procedures, quality checklists and onboarding guidance documentation.
• Promote a strong quality culture by encouraging operational excellence, continuous improvement and consistent application of operational standards across all markets.

Skills

Quality assurance

Due diligence

Merchant onboarding

Regulatory compliance

Education

Bachelor's degree

Job description

Wolt is seeking a Senior Compliance Quality Assurance Specialist to join our Operational Quality Assurance team in Helsinki (with activities across Tallinn and Warsaw). You will perform ongoing quality reviews of merchant onboarding, identify gaps and drive improvements to ensure strong customer due diligence and regulatory compliance.

Collaborate with Merchant Operations, Sales, Product and Risk & Compliance to reduce operational risk, maintain high quality standards and promote a culture of