Frontline Customer Service Specialist

Vaisala; Helsinki; Hybrid; EUR 31,000 - 40,000; Full time

Job summary

Vaisala is seeking a Frontline Customer Service Specialist to join our Customer Frontline team for a 6-month term at Vaisala headquarters in the Helsinki area. You will be the primary interface with customers via multiple channels, ensuring high-quality service across global accounts.

The role emphasizes frontline support, collaboration with cross-functional teams, and opportunities to shape customer experience, with hybrid work flexibility and a requirement for English fluency.

Qualifications

• Passion for customer satisfaction and strong relationship-building.
• Experience as direct point of contact in customer-focused roles.
• Able to work both in a team and independently.
• Eagerness to learn and grow.
• Proficient with CRM tools and Salesforce advantageous.
• Fluent in English.

Responsibilities

• Act as frontline primary interface with Vaisala customers via phone, email, chat, and service cases.
• Document customer interactions with accurate records in Salesforce.
• Train our integrated AI solution in escalation practices.
• Collaborate with cross-functional peers to exceed customer expectations and find improvements.
• Provide feedback to shape the Customer Frontline department’s operations.
• Work with various stakeholders across the organization worldwide.

Skills

Customer focus

Active listening

Team player

Growth mindset

English proficiency

Tools

CRM tools

Salesforce

Microsoft Office

Job description

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Location:

Helsinki, FI

We are looking forFrontline Customer Service Specialistto join our Customer Frontline team for 6 months at Vaisala headquarters in Vantaa, Finland. Join a global team dedicated to leading customer experience, where you'll help shape our ways of working and make a direct impact on how we serve customers worldwide.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

• Be part of an ambitious journey – Join a global team working toward an industry-leading customer experience, with each team member playing a vital role in achieving our goals.
• Drive meaningful change – Contribute to shaping the future of our customer frontline operations and help refine our ways of working to better serve customers worldwide.
• Work with a diverse, dynamic team – Collaborate with an international team, where continuous improvement and cross-cultural connections support our global customers in selected channels.
• Hybrid flexibility – have the flexibility for hybrid working, with at least 1 day a week expected in the office

What's your role?

You will be part of our Weather Customer Frontline team. Customer experience is one of the key focus areas for Vaisala. You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service. As a Customer Care Specialist, you will take care of our global customers across multiple industries. As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.

Your responsibilities include:

• Functioning in frontline role as primary interface with Vaisala customers; via phone, email,chat,and service cases.
• Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
• Training our integrated AI solution in escalation practices
• Collaborating with cross functional peers to exceed customer expectations and discover opportunities for improvement.
• Providing feedback that will help shape the Customer Frontline department’s operations and furtherdevelop the customer experience.
• Working with various stakeholders throughout the organization and across the world.

What will you bring?

• Passion for customer satisfaction by actively listening to and comprehending customer needs, delivering effective solutions, and fostering strong relationships.
• Experience as a direct point of contact in customer-focused roles, allowing for an understanding of customer expectations and needs.
• Possesses the ability to work effectively both as part of a team and independently, adapting to different work styles and collaborating to achieve shared goals.
• The desire to develop and grow, with an eagerness to learn new things.
• Proficient in using Microsoft Office Suite and CRM tools, with additional experience in Salesforce being a plus.
• Fluent in English, both written and spoken.
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work. We expect everyone at Vaisala to actively discover how AI can enhance their work

Ready to take every measure for the planet?