Finnish-Speaking Support Specialist — Global CX, Fast-Paced

Tonguepoint; Turku; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Transportation bonus

Performance bonus (up to 15%)

Relocation support

Rotating shifts (Mon-Fri)

Job summary

Tonguepoint is expanding its multilingual team in Greece to support Finnish-speaking customers by phone, email, and chat. Start date is 16 November 2026, with a Monday–Friday schedule and 40 hours per week.

The role emphasizes delivering excellent customer service while meeting KPIs such as CSAT and First Call Resolution. The compensation package includes a competitive salary, transportation bonus, and a performance bonus up to 15% of salary, with relocation support where applicable (hotel and

Qualifications

• Fluent in Finnish.
• Good command of English (B1–B2 minimum).
• Strong communication skills, both written and verbal.
• Ability to handle stress and multitask in fast-paced environments.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the CRM with detail and accuracy.
• Follow internal KPIs including First Contact Resolution, CSAT, handling time, and quality standards.

Skills

Finnish fluency

English (B1-B2)

Communication skills

Stress management

Multitasking

Customer-first mindset

Job description

Tonguepoint is expanding its multilingual team in Greece to support Finnish-speaking customers by phone, email, and chat. Start date is 16 November 2026, with a Monday–Friday schedule and 40 hours per week.

The role emphasizes delivering excellent customer service while meeting KPIs such as CSAT and First Call Resolution. The compensation package includes a competitive salary, transportation bonus, and a performance bonus up to 15% of salary, with relocation support where applicable (hotel and