Finnish-Speaking Customer Support Specialist — Greece

Tonguepoint; Helsinki; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus (up to 15%)

Relocation support

Weekday schedule

Job summary

Tonguepoint, a leading global customer experience company, is expanding its multilingual team in Greece. You will support international customers in Finnish by phone, email, and chat, delivering timely and friendly service.

The role offers a Monday–Friday schedule, 40 hours per week, with relocation support where needed, a competitive salary, and performance bonuses up to 15%. You should have fluency in Finnish and good English, strong communication skills, and the ability to stay calm in a

Qualifications

• Fluent in Finnish for customer interactions.
• Good command of English for training and internal communication.
• Strong written and verbal communication skills.
• Ability to handle stress and multitask in a fast-paced environment.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Finnish fluency

English proficiency

Strong communication

Customer-first attitude

Resilience under pressure

Job description

Tonguepoint, a leading global customer experience company, is expanding its multilingual team in Greece. You will support international customers in Finnish by phone, email, and chat, delivering timely and friendly service.

The role offers a Monday–Friday schedule, 40 hours per week, with relocation support where needed, a competitive salary, and performance bonuses up to 15%. You should have fluency in Finnish and good English, strong communication skills, and the ability to stay calm in a