Finnish Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Helsinki; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Modern office in Sofia

Job summary

Mercier Consultancy MD is actively seeking a Finnish Speaking Fitbit Products Support Specialist to join our Bulgaria-based operation. You will leverage native Finnish language skills and a genuine interest in health technology to assist Fitbit users with care and expertise.

This role sits at the intersection of wellness, technology, and exceptional customer service. You will troubleshoot device and app connectivity, guide users through features and metrics, document feedback, and collaborate

Qualifications

• Native or fluent Finnish (spoken and written).
• Valid EU passport required.
• Interest in Fitness & Wellness and wearable technology.
• Excellent communication and solution-oriented mindset.
• Previous customer support or technical assistance experience is a plus.

Responsibilities

• Provide Finnish-speaking customer support for Fitbit devices and wellness ecosystem.
• Troubleshoot app connectivity, synchronization, and hardware performance issues.
• Offer guidance on health metrics and product features to improve user experience.
• Maintain high-quality interactions to ensure brand loyalty.
• Collaborate with internal teams to stay updated on fitness technology advancements.
• Document and report user feedback to improve products and services.
• Act as a Fitbit brand ambassador, promoting a healthy lifestyle.

Skills

Finnish fluency

Strong communication

Customer support experience

Interest in fitness tech

Job description

Finnish Speaking Fitbit Products Support Specialist

Job Overview

We are currently searching for a passionate professional to fill the Finnish Speaking Fitbit Products Support Specialist position in Bulgaria. This unique role within the Fitness & Wellness industry offers you the chance to combine your language skills with a genuine interest in health technology, making it one of the most exciting Finnish-speaking jobs currently available in Eastern Europe.

Key Responsibilities

• Provide expert support to Finnish-speaking customers regarding Fitbit wearable devices and wellness ecosystems
• Troubleshoot technical queries related to synchronization, app connectivity, and hardware performance within the Fitness & Wellness sector
• Deliver personalized advice on health metrics and product features to enhance the user experience
• Maintain high-quality standards in all customer interactions to ensure brand loyalty
• Collaborate with internal teams to stay updated on the latest fitness technology advancements
• Document and report user feedback to improve product development and service efficiency
• Act as a brand ambassador for Fitbit, promoting a healthy and active lifestyle through professional guidance

Requirements

• Native or fluent Finnish (spoken and written)
• Valid EU passport (mandatory)
• A strong interest in the Fitness & Wellness industry and wearable technology
• Excellent communication skills with a focus on empathy and solution-oriented thinking
• Previous experience in customer support or technical assistance is considered an advantage for this position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Modern office environment in the heart of Sofia
• Opportunities for career growth within the international Fitness & Wellness industry

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern European lifestyle, making it a highly desirable destination for expats seeking jobs in Bulgaria. You will enjoy a climate that offers beautiful, sun-drenched summers and scenic winters, providing the perfect backdrop for an active life. Bulgaria has rapidly become a hub for international professionals, offering a vibrant social scene and a welcoming culture.

Relocating to Bulgaria is a seamless experience, thanks to our comprehensive support and the country's high quality of life. From the affordable and delicious Mediterranean-inspired cuisine to the rich mountain landscapes and proximity to the Black Sea, Bulgaria provides a balanced, high-standard living environment. Joining one of our Finnish-speaking jobs means you will be part of a thriving international community in the heart of the Balkans.