Finnish Night Shift Customer Support Agent - iGaming

Next Job Abroad; Turku; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary + Night Shift Allowance

Relocation Support

Private health insurance

Access to onsite gym, sauna

Commute Allowance

Career Progression opportunities

Job summary

A leading iGaming company is looking for Finnish-speaking Customer Support Specialists for night shifts in Malta. The role involves handling live chat and email inquiries, assisting with player accounts, and ensuring a high-quality player experience. Candidates should have 1+ years in customer support and fluency in Finnish and English. This position offers competitive pay, relocation support, and growth opportunities within the industry.

Qualifications

• At least 1 year of previous experience in customer support (Chat/Email based).
• Previous experience in iGaming is a significant advantage.

Responsibilities

• Handle live chat and email inquiries in Finnish and English.
• Assist with player verification and payment queries.
• Identify and escalate Responsible Gaming situations.
• Investigate account issues and provide solutions.
• Escalate complex cases to specialized departments.

Skills

Native-level fluency in Finnish

Professional fluency in English

Calm and structured communication style

Ability to work independently

Job description

Overview

Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.

We are seeking experienced Finnish-speaking Customer Support Specialists to join an established iGaming company in Malta—Europe's premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.

Why Malta?

This isn't just a job location; it's a lifestyle shift. Working nights in Malta means:

• Daytime Freedom: Enjoy the Mediterranean sun, beaches, and cafes while others are in the office
• International Hub: Join a massive social scene within the iGaming and tech community
• Easy Travel: Use your days off to explore Europe from a central Mediterranean base

What You'll Be Doing

As a Night Shift Specialist, you will handle a variety of tasks with a focus on first-contact resolution:

• Multichannel Support: Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English
• Account Management: Assist with player verification (KYC), document processing, and payment queries
• Player Safety: Identify and escalate Responsible Gaming situations and suspicious behavior
• Technical Troubleshooting: Investigate account issues and provide structured solutions
• Growth: Escalate complex cases to specialized departments (Fraud, VIP, or Payments)

Requirements

• Language Skills: Native-level fluency in Finnish, plus professional fluency in English
• Experience: At least 1 year of previous experience in customer support (Chat/Email based)
• Night Owl DNA: You genuinely prefer working night shifts and can maintain high focus during evening hours
• Industry Knowledge: Previous experience in iGaming is a significant advantage
• Soft Skills: A calm, structured communication style and the ability to work independently

Benefits

• Competitive Salary + Night Shift Allowance
• Relocation Support: Comprehensive package for those moving from within the EU
• Health & Wellness: Private health insurance and access to onsite gym, sauna, and recovery facilities
• Commute Allowance: Extra support for your travel to and from the office
• Career Progression: This role is a fast track into specialized industry roles like Fraud, Compliance, or VIP Management

How To Apply

Ready to bring your positive energy to the Mediterranean? Click "Apply".