Finland Service Coordinator: Scheduling & Customer Care

Trane Technologies; Finland; On-site; EUR 42,000 - 56,000; Full time

Job summary

Trane Technologies in Finland seeks a Service Coordinator to lead and support a team of service technicians. You will plan workloads, coordinate daily activities, and ensure smooth communication with customers and technicians while helping achieve operational goals.

Key duties include scheduling service jobs, supervising safety, reviewing reports, and driving process improvements. You will collaborate with Sales and internal teams, manage procurement, and maintain accurate planning records.

Qualifications

• Minimum high school education (preferred University education).
• Minimum 3 years of experience coordinating work in service.
• Experience leading or supervising a small team is welcome.
• Customer orientation with strong relationship-building skills.
• Very good organizational skills and attention to detail.
• Ability to plan and set up priorities and work under pressure.
• Fluent Finnish and communicative English.

Responsibilities

• Plan and allocate workloads for Service Technicians, ensuring efficient use of resources and meeting productivity targets.
• Supervise technical and safety aspects of service work, ensuring timely, high‑quality completion.
• Review service reports, worksheets, and technical documentation for accuracy and completeness.
• Identify and implement process improvements to enhance productivity and service quality.
• Collaborate closely with Sales and other internal teams.
• Lead regular coordination meetings and provide updates on backlog, forecast, and priorities.
• Schedule service jobs, materials, subcontractors, and ensure timely completion of all interventions.
• Prepare work orders, dispatch technicians, and communicate with customers.
• Plan and track preventive maintenance activities according to contracts or operational needs.
• Manage customer orders and documentation in planning systems and Oracle.
• Oversee end‑to‑end procurement processes: issuing POs, ordering parts, receiving goods, and completing transactions.
• Maintain accurate databases and administrative records (orders, contracts, sold equipment, claims, invoices, etc.).
• Ensure all work follows safety rules, perform site safety follow-ups, and elevate issues when needed.
• Support customer satisfaction by addressing concerns and coordinating responses.
• Handle warranty claim collection and reporting.
• Log service activities, technical data, and required documentation in tracking systems.
• Monitor worksheets, quotations, orders, and equipment deliveries; prepare monthly invoicing packages for Service, Parts, and Equipment.
• Perform quarterly stock checks with the Spare Parts team and reconcile with Oracle.

Skills

Coordination of work

Team leadership

Customer orientation

Organizational skills

MS Office

English

Finnish language

Education

High school diploma

Tools

Oracle

MS Office

Job description

Trane Technologies in Finland seeks a Service Coordinator to lead and support a team of service technicians. You will plan workloads, coordinate daily activities, and ensure smooth communication with customers and technicians while helping achieve operational goals.

Key duties include scheduling service jobs, supervising safety, reviewing reports, and driving process improvements. You will collaborate with Sales and internal teams, manage procurement, and maintain accurate planning records.