F&B Operations Manager: Lead Guest Experience & Profit

Hilton; Helsinki; On-site; EUR 50,000 - 75,000; Full time

Job summary

Hilton in Helsinki seeks a Food & Beverage Manager to oversee daily operations of designated outlets, ensuring top-tier quality, service and profitability. You’ll lead the F&B team, develop guest satisfaction strategies, and implement cost controls across food, beverage and labor.

You will coach and mentor staff, ensure health and safety standards, and drive initiatives that elevate the guest experience while maintaining Hilton’s commitment to exceptional hospitality.

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton in Helsinki seeks a Food & Beverage Manager to oversee daily operations of designated outlets, ensuring top-tier quality, service and profitability. You’ll lead the F&B team, develop guest satisfaction strategies, and implement cost controls across food, beverage and labor.

You will coach and mentor staff, ensure health and safety standards, and drive initiatives that elevate the guest experience while maintaining Hilton’s commitment to exceptional hospitality.