Examination Services Specialist

1KOMMA5° Commercial Solutions GmbH; Tampere; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Occupational healthcare

Restaurant and café services

Epassi benefit

Exercise time weekly

Job summary

Tampere University is seeking an Examination Services Specialist to operate and develop examination services, supporting electronic examination and the TUNI EXAM platform, while coordinating planning, maintenance and reporting of examination-related processes.

The role involves assisting teachers, students and staff with examination questions, producing training materials, and helping to ensure high-quality examination services across university campuses.

Qualifications

• Hold a relevant higher-education degree.
• Experience from higher-education administration or digital services is an advantage.
• Demonstrate good IT skills for work with examination-related services.
• Fluent Finnish and English in speech and writing.
• Work in a systematic and careful manner.
• Ability to manage broad entities and communicate effectively.
• Preferred: service-minded development approach and collaboration with varied stakeholders.
• Preferred: experience with higher-education examination processes, electronic examinations, the EXAM system, student-administration systems or digital-service development.

Responsibilities

• Carry out specialist work for examination services and processes, contributing to planning, upkeep, assessment and development.
• Provide specialist support for the electronic examination service and TUNI EXAM, including operations, practices, guidance and development requirements.
• Coordinate the development of examination operating models and monitor the service functioning.
• Collaborate with teachers, information-system specialists, faculties and other stakeholders to identify development needs.
• Produce examination-process reporting, documentation and communications, and support induction, change preparation, incident handling and development actions.
• Assist teachers, students and users with questions concerning examinations.
• Prepare and deliver training, briefings and support materials related to examination services.
• Contribute to development of examination rooms, supervision, software needs and other prerequisites for examinations.

Skills

Finnish & English fluency

IT skills

Communication skills

Systematic & careful

Process development

Stakeholder collaboration

Training & guidance materials

Problem solving practical questions

Education

Higher-education degree

Tools

EXAM system

Job description

Official title: Tenttipalveluiden asiantuntija — Examination Services Specialist

Location: Tampere, Pirkanmaa, Finland | Employment information: Full-time, permanent

This Examination Services Specialist position centres on the operation and development of examination services rather than on a single isolated administrative task. The post supports the electronic examination service and TUNI EXAM, while also covering planning, maintenance, evaluation and development of examination-related processes. Work will move between monitoring service functioning, preparing improvements with relevant participants and giving users practical support. The specialist will also prepare reporting, documentation, communications and learning materials. Where needed, the role can extend to examination rooms, supervision, software needs and other prerequisites connected with examinations.

Responsibilities

• Carry out specialist work for examination services and processes, contributing to their planning, upkeep, assessment and development.
• Provide specialist support for the electronic examination service and TUNI EXAM, including operations, practices, guidance and development requirements.
• Coordinate the development of examination operating models and follow the functioning of the service.
• Work with teachers, information-system specialists, faculties and other stakeholders to prepare identified development needs.
• Produce examination-process reporting, documentation and communications, and support induction, change preparation, incident handling and development actions.
• Assist teachers, students and other users with questions concerning examinations.
• Prepare and deliver training, briefings and support materials connected with examination services.
• Contribute where required to development of examination rooms, supervision, software needs and other prerequisites for examinations.

Qualifications

• Hold a relevant higher-education degree.
• Bring experience from higher-education administration or digital services.
• Demonstrate good IT skills for work with examination-related services.
• Use Finnish and English fluently in both spoken and written communication.
• Work in a systematic and careful manner.
• Be able to manage broad entities and communicate and interact with others effectively.
• Preferred: Take a development-oriented, service-minded approach and collaborate constructively with varied stakeholders.
• Preferred: Be ready to resolve practical and technical service questions and have experience of higher-education examination processes, electronic examinations, the EXAM system, student-administration systems or digital-service development.
• Preferred: Have experience in process development, system testing, user support, training, or producing guidance and communications content; no professional licence requirement is stated.

Skills and Competencies

• Apply higher-education administration knowledge to examination-service processes and education-management support.
• Use digital-services experience to support the electronic examination service and TUNI EXAM.
• Apply IT capability when addressing electronic examination systems, service practices and development needs.
• Coordinate process development while following the functioning of examination operating models.
• Use reporting and documentation skills to record examination-process work and development actions.
• Provide user support that responds to examination questions from teachers, students and other users.
• Create and deliver clear training, briefings and support materials for examination services.
• Collaborate and communicate effectively with teachers, faculties, information-system specialists and other stakeholders.

Benefits and Employment Information

• Comprehensive occupational healthcare services are listed for the position.
• Affordable restaurant and café services are available across the university's campuses.
• The listed Epassi benefit covers sport, culture, wellbeing and commuting.
• One hour of working time each week is allocated for exercise.
• For the Examination Services Specialist position, employment is Full-time, permanent. The employer publishes preliminary job-demand level 9 under the university collective agreement's other-staff salary system, plus a personal performance-based pay component; no numeric salary published.