European HPC Platform Service Manager

CSC - IT Center for Science; Espoo; Hybrid; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Occupational healthcare

Health insurance

Remote work insurance

Lunch benefit

Recreational activities

Job summary

CSC - IT Center for Science in Espoo, Finland, is seeking a Service Manager for the European Federation Platform. You will oversee day-to-day operations, coordinate incidents and changes, and drive continuous improvement across the federation’s services.

The role requires strong ITIL/FitSM background, hands-on coordination of releases, and collaboration with technical and non-technical stakeholders across multiple organizations. A secure and scalable operation is central to the position.

Qualifications

• Proven experience with IT service management (FitSM/ITIL) and service delivery in complex operational environments.
• Strong understanding of service performance management, operational governance, risk management, and business continuity.
• Hands-on experience coordinating incidents, releases, escalations, and cross-functional operational activities.

Responsibilities

• Lead the day-to-day operations of the European Federation Platform (EFP).
• Act as Service Manager and drive the implementation and continuous improvement of service management practices.
• Monitor service performance, quality, and compliance with agreed operational targets.
• Coordinate incident, problem, change, and release management processes.
• Drive operational risk, security, compliance, business continuity, and disaster recovery activities.
• Prepare operational reporting, KPIs, and status updates for management and governance bodies.
• Bridge platform development and operations, ensuring new services are production-ready and sustainably operated.

Skills

IT service management

Service delivery

Incident coordination

Release management

Kubernetes

Linux administrations

CI/CD

Security and compliance

ISO 27001

Stakeholder collaboration

Tools

FITSM/ITIL

Job description

CSC - IT Center for Science in Espoo, Finland, is seeking a Service Manager for the European Federation Platform. You will oversee day-to-day operations, coordinate incidents and changes, and drive continuous improvement across the federation’s services.

The role requires strong ITIL/FitSM background, hands-on coordination of releases, and collaboration with technical and non-technical stakeholders across multiple organizations. A secure and scalable operation is central to the position.