Service Manager, EuroHPC Federation Platform

CSC - IT Center for Science; Espoo; Hybrid; EUR 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Remote work

Occupational healthcare

Health insurance

Remote work insurance

Lunch benefit

Recreational activities

Zusammenfassung

CSC - IT Center for Science in Espoo, Finland, is seeking a Service Manager for the European Federation Platform. You will oversee day-to-day operations, coordinate incidents and changes, and drive continuous improvement across the federation’s services.

The role requires strong ITIL/FitSM background, hands-on coordination of releases, and collaboration with technical and non-technical stakeholders across multiple organizations. A secure and scalable operation is central to the position.

Qualifikationen

• Proven experience with IT service management (FitSM/ITIL) and service delivery in complex operational environments.
• Strong understanding of service performance management, operational governance, risk management, and business continuity.
• Hands-on experience coordinating incidents, releases, escalations, and cross-functional operational activities.

Aufgaben

• Lead the day-to-day operations of the European Federation Platform (EFP).
• Act as Service Manager and drive the implementation and continuous improvement of service management practices.
• Monitor service performance, quality, and compliance with agreed operational targets.
• Coordinate incident, problem, change, and release management processes.
• Drive operational risk, security, compliance, business continuity, and disaster recovery activities.
• Prepare operational reporting, KPIs, and status updates for management and governance bodies.
• Bridge platform development and operations, ensuring new services are production-ready and sustainably operated.

Kenntnisse

IT service management

Service delivery

Incident coordination

Release management

Kubernetes

Linux administrations

CI/CD

Security and compliance

ISO 27001

Stakeholder collaboration

Tools

FITSM/ITIL

Jobbeschreibung

Are you passionate about cutting-edge technology and eager to make a meaningful impact on the digitalization of society? Do you want to work on something with an impact and be at the forefront of Pan-European technology enabling HPC, AI and quantum computing?

At CSC, we offer unparalleled growth opportunities, a supportive and inclusive environment, and the chance to work on the future of research and learning. Join us today!

We have launched the EuroHPC Federation Platform to federate European HPC systems and quantum computers. The platform currently integrates 10 supercomputers (with more coming) across as many countries in Europe, with already thousands of users.

The main features are:

• Providing a single federated identity across all supercomputers for each user

• Providing uniform access to all federated supercomputers

• Providing advanced features like workflows and interactive usage across all federated supercomputers

• Providing resource and allocations management across the federation targets

CSC is seeking a Service Manager for the platform to join the Federated Platform Services group at CSC to manage and oversee the federation platform while in operation.

Your main responsibilities include:

• Lead the day-to-day operations of the European Federation Platform (EFP).

• Act as Service Manager and drive the implementation and continuous improvement of service management practices.

• Monitor service performance, quality, and compliance with agreed operational targets.

• Coordinate incident, problem, change, and release management processes.

• Drive operational risk, security, compliance, business continuity, and disaster recovery activities.

• Prepare operational reporting, KPIs, and status updates for management and governance bodies.

• Bridge platform development and operations, ensuring new services are production-ready and sustainably operated.

What we expect:

• Fluent written and oral communication skills in English.

• Ability to work independently and in a senior role.

• A proactive, structured, and solution-oriented approach with strong communication and organizational skills.

• Ability to collaborate effectively with technical and non-technical stakeholders across multiple organizations.

• Proven experience with IT service management (FitSM/ITIL) and service delivery in complex operational environments.

• Strong understanding of service performance management, operational governance, risk management, and business continuity.

• Hands-on experience coordinating incidents, releases, escalations, and cross-functional operational activities.

• Broad technical understanding of modern infrastructure technologies, including cloud, containers, networking, storage, and identity management.

• We value strong administration skills with both bare metal Linux servers and kubernetes (or equivalent)

• Familiarity with monitoring, automation, CI/CD, and software delivery processes.

• Knowledge of security, compliance and audit practices, preferably including ISO 27001.

What we offer:

At CSC, our employees enjoy a wide range of benefits designed to support both their professional and personal lives. We offer flexible working hours and the option for remote work, making it easier to balance work and daily life. Our comfortable workspaces in Keilaniemi, Espoo, is designed to facilitate both teamwork and tasks that require quiet concentration. We provide comprehensive occupational healthcare services, comprehensive health insurance, and remote work insurance. Employees can take advantage of a lunch benefit during the workday, and we support recreational activities with sports and cultural benefits.

The selected candidate will be subject to a drug screening and a basic security clearance. The requirement for the employment relationship is that the security clearance does not reveal any noteworthy factors.

Diversity is part of who we are, and we continuously work to ensure the diversity and equality of our workplace. We encourage all skilled applicants regardless of background to apply for the position.

We only process applications submitted through our official recruitment system. Applications sent by email will not be considered for data protection reasons.

For more information, please contact Alberto Lanzanova, alberto.lanzanova(at)csc.fi.

Who are we?

We work together for the future of research and learning through advanced technology. Our competence is the platform on which our society researches, learns and remembers. With us, you get to do meaningful work for the digitalisation of Finnish society, not forgetting significant international cooperation projects.

CSC is a non-profit special assignment company owned by the Finnish government and Finnish higher education institutions. We build digital solutions for data management, scientific computing, and education that enable researchers, learners, and companies to understand the world.

Our company’s key resource is our curious personnel with a willingness to learn, and their well-being at work is very important to us. As a community, we work to ensure that well-being, diversity and inclusiveness are embedded in our culture and practices.

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