Global Solution Owner, Field Service & Workshops

Wärtsilä; Helsingin seutukunta; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

Wärtsilä is seeking a Global Solution Owner with a primary focus on Field Service and Workshops (FSWS) to drive standardisation, digitalisation and fit-for-purpose IT enablement. The preferred location is Finland (Helsinki, Vaasa or Turku) with hybrid work.

You will lead end-to-end process design, capture requirements, manage demand, and ensure data, integration and analytics coverage. Collaboration with other Global Solution Owners, the IT organisation and the Global Process Owner FSWS is

Qualifications

• Strong background in Field Services and Workshops.
• Excellent understanding of SAP S/4HANA Service module.
• Capability to work with different stakeholders, from business VP to a technical specialist.
• University degree and background from similar position.
• Good communication and presentation skills.

Responsibilities

• Act as solution-facing requirements authority: capture needs/pain points, define requirements, and own the requirements backlog.
• Leading demand management: structure intake, shape demand, and drive prioritisation proposals with FSWS business stakeholders.
• Ensuring holistic end-to-end process design: safeguard that cross-process and cross-system impacts are considered, not just local optimisations.
• Ensuring data/integration/reporting/analytics coverage in solutions: that required data flows, integrations, and insight needs are included in designs and deliveries.
• Driving process & IT innovation: benchmark performance, identify gaps, explore new tech (e.g., AI/analytics/process mining), and lead early feasibility/discovery.
• Working in SAP S/4HANA Service implementation.
• Acting as a change leader for solution impact.

Skills

Field Services

Workshops

SAP S/4HANA Service

Stakeholder management

Communication skills

Education

University degree

Tools

SAP S/4HANA

Job description

We are always on the lookout for a talent with a growth mindset – are you the one?

We are looking for a Global Solution Owner with a main responsibility in Field Service and Workshops (FSWS) process area. The preferred location for this position is in Finland either in Helsinki, Vaasa or Turku but also other Wärtsilä locations are negotiable. We offer the possibility of hybrid work.

Your role and responsibilities

As a Global Solution Owner, you are driving the solution agenda for Field Service and Workshop processes: standardisation, digitalisation and fit-for-purpose IT enablement. The tasks can also be adjusted based on your individual skills and interests. You’ll be working closely with other Global Solution Owners, IT organisation and Global Process Owner of FSWS.

Your work will focus on these responsibilities:

• Acting as the solution-facing requirements authority: capture needs/pain points, define requirements, and own the requirements backlog.
• Leading demand management: structure intake, shape demand, and drive prioritisation proposals with FSWS business stakeholders.
• Ensuring holistic end-to-end process design: safeguard that cross-process and cross-system impacts are considered, not just local optimisations.
• Ensuring data/integration/reporting/analytics coverage in solutions: that required data flows, integrations, and insight needs are included in designs and deliveries.
• Driving process & IT innovation: benchmark performance, identify gaps, explore new tech (e.g., AI/analytics/process mining), and lead early feasibility/discovery.
• Working in SAP S/4HANA Service implementation.
• Acting as a change leader for solution impact.

To be able to succeed in the position, we expect you to have:

• Strong background in Field Services and Workshops
• Excellent understanding of SAP S/4HANA Service module
• Capability to work with different stakeholders, from business VP to a technical specialist
• University degree and background from similar position
• Good communication and presentation skills

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

For further questions, please reach out to:

Head of Business & Partner Tiia-Liina Aavisto

040 865 34 63

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.