eCommerce Manager

Teknos Group; Finland; Hybrid; EUR 85,000 - 125,000; Full time

Benefits offered by this job

Family culture

Innovations focus

Global career development

Sustainability mission

Job summary

Teknos Oy is seeking an experienced eCommerce Manager to lead our B2B online ordering platform and drive its expansion across markets. You will own the commercial success, scale the platform globally, and increase customer adoption.

You will collaborate with Sales, Customer Service, Marketing, Product Data and IT to translate business needs into platform development, build business cases, and leverage AI for digital buying. This role is hybrid and Europe-based.

Qualifications

• Several years of experience in B2B eCommerce, preferably international.
• Hands-on Shopify or Shopify Plus with B2B features.
• Proven track record rolling out online ordering and driving adoption.
• Good understanding of AI in eCommerce and product discovery.
• Experience integrating eCommerce with ERP/CRM/PIM systems.
• Ability to lead cross-functional teams in an international organization.
• Strong commercial and analytical skills using eCommerce data.
• Fluent English; another European language is a plus.

Responsibilities

• Own the ecommerce roadmap and connect digital experience with underlying processes.
• Lead rollout to new countries and customer groups across markets.
• Collaborate with Sales, Customer Service, Marketing, Product Data and IT.
• Develop AI capabilities within eCommerce and prepare for digital buying changes.
• Ensure accurate product data and market-specific content for digital discovery.
• Lead one direct report and coordinate the international product team.
• Manage platform budget, partner contracts, and change requests.
• Develop integrations and automate online order flows with IT and partners.
• Lead ecommerce in market launches from prep to go-live and post-launch support.

Skills

B2B eCommerce

Shopify/Shopify Plus

Cross-functional leadership

AI in eCommerce

ERP/CRM/PIM integration

Analytical skills

Fluent English

International experience

Tools

Shopify/Shopify Plus

ERP

CRM

PIM systems

Job description

What does it take to make B2B eCommerce work across markets, systems and changing customer expectations?

Join Teknos, take ownership of our B2B online ordering platform and lead its further development.

As eCommerce Manageryou will lead the Teknos eCommerce agenda and take it into its next stage - expand the platform to new markets. You will be the business owner, responsible for the development and commercial success of our eCommerce channel, scaling it across markets, increasing customer adoption and continuously improving how our customers buy from us online.

This global role has been established within our Commercial function and is reporting to Global Commercial Growth Director. As a member of a global team you can be based at any of Teknos’ European offices, working in a hybrid model with regular days at your local office.

Daily tasks and responsibilities:

• Own the ecommerce roadmap, connecting the digital customer experience with the processes and systems behind it
• Lead the rollout of the tool to new countries and customer groups, building an approach that can be applied across markets
• Work closely with Sales, Customer Service, Marketing, Product Data and IT to translate business needs into concrete platform development and prepare business cases for larger developments or future rollouts
• Develop the use of AI within eCommerce and prepare our tools for changes in digital buying
• Ensure that product information, customer data and market-specific commercial content support effective digital discovery and ordering
• Lead directly one person, coordinate the international product team and drive development across the functions involved
• Manage the platform budget, partner contracts, change requests andrelevantdocumentation
• Work with IT and external partners to develop integrations and our wider system landscape, while increasing automation of the online order flow
• Lead the eCommerce part of market launches from preparation and testing through to go-live and post-launch support

Key skills and qualifications:

• Several years of experience in B2B eCommerce, preferably in an international environment managing large product portfolios, complex assortments and high SKU volumes
• Hands-on experience with Shopify or Shopify Plus with a solid understanding of store setup and B2B features
• Proven track record of rolling out an online ordering platform and driving customer adoption together with sales and customer service teams
• Good understanding of AI in eCommerce and how AI may influence product discovery and B2B buying
• Experience integrating eCommerce with ERP, CRM or PIM systems
• Ability to lead cross-functional work in an international organization; project management experience isessential
• Good commercial and analytical skills, with experience using eCommerce data to guide decisions
• Fluent English. Another European language is a plus

Could this be your next step at Teknos?

At Teknos, you'll have the opportunity to take a lead and shape global ecommerce practices, scaling it across markets and developing it further as digital buying evolves. We offer a collaborative international environment where your ideas and expertise will have a real impact on our future success.
The role gives you room to work with emerging technologies, while staying firmly focused on practical customer and business value.

What we offer:

• A family working culture
  We are a company known for an open and unique family working culture, where management is easy to approach, employees’ ideas are listened to, and everyone’s contribution is valued. Our people often highlight their supportive colleagues as the best things in their jobs.
• Outstanding solutions and focus on innovations
  Innovating has always been at the heart of our business, driving business development and shaping our mindset. From the very first industry-leading product launched in 1948 to exciting new market opportunities such as barrier coatings for the packaging industry and biobased solutions, we are determined to solve any coating challenge ahead.
• Career in a global, expanding company
  Our ambitious growth targets provide unique opportunities to grow and develop your career in a global, multicultural company, where we all share the same values of persistent, creative, and fair.
• Sustainability and meaningful work
  Our mission is to make the world last longer, and sustainability is a cornerstone of our strategy. We hope that enhancing this mission in everyday work makes work more meaningful to our employees on all levels.

Teknos is a global coatings company with operations in more than 20 countries in Europe and Asia, employing almost 1,400 employees. We are one of the leading suppliers of industrial coatings with a strong position in architectural and retail coatings. The company was established in 1948 and is one of Finland’s largest family-owned businesses. Teknos wants to make the world last longer by providing smart, technically advanced paint and coating solutions to protect and prolong. Always working in close cooperation with our customers and firmly believing that the company’s personnel are vital to its success, Teknos has created a corporate culture that is derived from family values, where each employee is heard and encouraged to take the initiative. Our goal is to make use of the great potential of our excellent personnel in order to create new solutions for our customers.