Digital Account Manager

Gruppo SKF; Espoo; On-site; EUR 60,000 - 90,000; Full time

Job summary

SKF is seeking a Digital Account Manager to lead a Nordic OEM customer portfolio from Espoo, Finland. You will own the full commercial cycle—from sales development to order delivery—driving digital sales and customer value across the Nordic region.

You will leverage CRM tools and data-driven insights to optimize engagement, growth, and efficiency in a highly collaborative, international setting. Fluency in Finnish and English is required; Swedish is a plus.

Qualifications

• Experience in B2B sales, account management, customer service or another customer-facing commercial role.
• Ability to own customer relationships and deliver measurable business results.
• Comfort with CRM systems, sales processes and digital tools; data-driven decision making.

Responsibilities

• Manage and develop OEM Customer portfolio across the Nordic region, primarily through digital channels.
• Take full ownership of customer relationships, commercial activities and orderbook management.
• Promote profitable growth by retaining customers and expanding existing accounts.
• Ensure timely follow-up of opportunities, quotations, contracts and customer requests.
• Identify and acquire new customers.
• Use data and tools (C4C, SAP, Power BI) to manage data, prioritize sales activities and strengthen the customer experience.
• Contribute to developing best practices and digital processes across the Nordic Digital Account Management community.

Skills

B2B sales

Account management

Customer service

Commercial mindset

CRM systems

Data-driven

International environment

Finnish language

English language

Swedish language (advantage)

Job description

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Digital Account Manager

Requisition ID: 25548

Job Category: Sales & Customer Service

Contract type: Permanent

Location:

Espoo, FI

Do you enjoy building customer relationships, driving business growth, and utilizing digital tools to create customer value?? Do you enjoy being accountable, managing your own tasks, and delivering outcomes in a modern sales environment?

We are looking for a commercially driven...

Digital Account Manager

to join our Nordic OEM Sales team.

As a Digital Account Manager, you will have full end-to-end responsibility for a portfolio of OEM customers across the Nordic region. You will own and develop the customer relationship across the full commercial cycle—from sales development, opportunity management, quotations, and systematic follow-up through to order handling and delivery coordination. The role is built on developing existing customer relationships while continuously identifying and securing new business opportunities through digital sales activities and targeted customer outreach.

As part of SKF's Digital Account Management journey, you will work at the forefront of digital sales transformation. You will leverage modern sales tools, data-driven insights, and new ways of working to improve customer engagement, increase efficiency, and create sustainable growth.

Your responsibilities

• Manage and develop OEM Customer portfolio across the Nordic region, primarily through digitals channels.
• Take full ownership of customer relationships, commercial activities, and orderbook management.
• Promote profitable growth by retaining customers, expanding existing accounts,
• Ensure timely follow-up of opportunities, quotations, contracts, and customer requests.
• Identify and acquire new customers
• Use C4C, SAP, Power BI, and similar tools to manage customer data, prioritize sales activities, improve efficiency, and strengthen the customer experience.
• Contribute to developing best practices, digital processes, and ways of working across the Nordic Digital Account Management community.

We are looking for someone who

• Has experience in B2B sales, account management, customer service, or another customer-facing commercial role.
• Enjoys owning customer relationships and delivering measurable business results.
• Has a solid commercial mindset and can turn customer opportunities into growth.
• Is comfortable working with CRM systems, sales processes, and digital tools.
• Uses data and insights to prioritize activities and make decisions.
• Thrives in a collaborative, international environment.
• Communicates effectively in Finnish and English. Swedish language skill is considered an advantage.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF

This is an opportunity to join a global industrial leader and take an active role in shaping the future of digital sales. You will be responsible for your own customer portfolio and play a direct role in shaping how we connect with customers, use data, and improve working methods.

You will work in an international Nordic organization, collaborate with experienced colleagues across functions, and gain broad exposure to customers, industries, and technologies. SKF also creates many opportunities for continuous learning, career development, and long-term growth.

At SKF, innovation, sustainability, and digitalization are central to how we create value. You will contribute directly to profitable growth, improved customer experience, and SKF’s ongoing transformation.

Some additional information

The preferred location for this position is , Finland, Espoo, but other Nordic locations may also be considered. Local contract.

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations. If you have any questions or concerns, please feel free to contact the recruiter.

Is this you?

Candidates will hear from us shortly after the final application date.

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.