Customer Success Manager

Clevry; Helsinki; On-site; EUR 42,000 - 66,000; Full time

Job summary

Clevry Finland is seeking a proactive Customer Success professional to own onboarding for Finnish customers and drive adoption, value and advocacy. You’ll work across Finnish, Swedish and English communications, building strong relationships and helping customers realise measurable outcomes from the Clevry platform.

You will collaborate with Success, Professional Services, Marketing and Product teams and leverage AI-enabled tools to manage a broad portfolio while aiming for renewals and

Qualifications

• 3+ years’ experience in Customer Success, Account Management, Support or another client-facing role.
• Fluent Finnish and Swedish, with strong professional English
• Comfortable with data and CS/CRM tools such as HubSpot, Salesforce or similar
• Curiosity about AI and willingness to experiment with new tools and ways of working

Responsibilities

• Lead onboarding and implementation for Finnish customers with clear success criteria.
• Train hiring managers, recruiters and HR teams on assessments and AI features in Finnish, Swedish or English.
• Monitor health scores, usage data and volumes to identify adoption gaps and churn risks early.
• Translate customer goals into measurable outcomes from Clevry’s platform.
• Act as day-to-day contact to help customers realise value from Clevry.

Skills

Finnish fluency

Swedish fluency

English proficiency

Customer Success experience

Data & CS tools

AI curiosity

Tools

HubSpot

Salesforce

Job description

Hiring is one of the most consequential decisions any organisation makes - yet many companies still rely heavily on gut feel, unstructured interviews and CVs. Clevry exists to change that.

We combine validated behavioural science, skills data, AI and recruitment expertise to help organisations make better people decisions - starting with hiring and increasingly across the wider talent lifecycle.

More than 3 million candidates are assessed through our platform annually, and we work with organisations across multiple markets and industries.

We’re entering our next chapter: scaling revenue, building AI more deeply into our products and the way we work, and strengthening our position across the Nordics.

This role will play an important part in the next phase of our Finnish business, with real scope to shape how Clevry delivers value to customers in the market.

Our Mission and Values

We’re on a mission to accelerate how the world hires, making decisions more objective, predictive and human at the same time.

We look for clever rebels: people with entrepreneurial drive, a bias toward action and a desire to build something meaningful. People who think independently, challenge the status quo and bring new ideas to the table.

The only way to reach our ambitions is by attracting exceptional people, so we aim to build a purpose-driven organisation where you can grow, take ownership and make a visible impact.

We spread joy: Bring energy, optimism and a spark to every interaction.

We are human: Build trust, show empathy and be fair. Learn from mistakes.

We are clever rebels: Simplify complexity, stay curious, challenge norms and focus on solutions.

The Opportunity

Your mission is simple: make our Finnish customers successful enough that they stay, grow and actively advocate for Clevry.

You will own a portfolio of customer accounts across Finland and be accountable for onboarding, adoption, customer value, retention and advocacy.

This is a great next step for someone early in their Customer Success career who wants genuine ownership, direct customer contact in Finnish and Swedish, and the opportunity to develop into a full Customer Success Manager role.

You’ll work closely with colleagues across Customer Success, Professional Services, Marketing, Product and our Science team. You’ll also benefit from established Clevry playbooks, customer data and AI-enabled tools that help you work efficiently while managing a broad portfolio.

We want you to think beyond simply keeping customers happy. Your role is to understand what customers are trying to achieve, help them realise measurable value from Clevry and turn that value into retention, growth and advocacy.

What Success Looks Like in Your First Year

First 90 Days

You’ll have:

• Completed your onboarding and learned Clevry’s platform, assessments, tools and ways of working
• Taken ownership of your customer portfolio
• Built relationships with your key customer contacts
• Started running onboarding and customer meetings independently
• Become comfortable using our data and AI tools to manage your portfolio

By the End of Year One

You’ll have:

• Improved adoption and demonstrated customer value across your portfolio
• Run confident onboarding, training and customer meetings independently in Finnish, Swedish and English
• Contributed to strong renewal and retention rates
• Identified expansion opportunities within your accounts
• Built customer advocates, references and case studies
• Developed the skills and commercial understanding required to progress towards a Customer Success Manager role

What You’ll Do

Drive Adoption & Value

• Lead onboarding and implementation for new Finnish customers, establishing clear success criteria from day one.
• Train hiring managers, recruiters and HR teams on assessments, workflows, AI features and reporting - in Finnish, Swedish or English as required.
• Monitor health scores, usage data and assessment volumes to identify adoption gaps and potential churn risks early.
• Understand what each customer is trying to achieve and help translate Clevry’s platform and expertise into measurable outcomes.
• Act as a trusted day-to-day contact who helps customers get genuine value from Clevry.

Build Advocacy

• Build genuine relationships with your customer contacts that go beyond the contract.
• Support and increasingly lead business reviews that demonstrate clear value, outcomes and opportunities for improvement.
• Help secure references, testimonials, reviews and case studies in partnership with Marketing.
• Identify customers who could participate in events, webinars, customer communities or advisory forums.
• Turn successful customers into active advocates for Clevry.

Drive Customer Growth

• Develop a strong understanding of each customer’s organisation, usage and future needs.
• Identify expansion and upsell opportunities within your portfolio and work with senior CS and Sales colleagues to progress them.
• Gradually take greater ownership of commercial and expansion conversations as your experience grows.
• Ensure renewals are prepared early and potential risks are identified well ahead of contract dates.
• Contribute to strong retention and expansion performance across your portfolio.

Work AI-First

• Use AI and automation to work smarter and manage your portfolio efficiently.
• Use AI to help prepare customer interactions, analyse information, identify risks and opportunities, create content and improve follow-up.
• Experiment with new AI-enabled ways of delivering customer value and improving Customer Success processes.
• Share successful workflows and approaches with the wider team.
• We don’t expect you to arrive as an AI expert. We do expect you to be curious, willing to experiment and excited about how AI can improve both customer outcomes and your own productivity.

Be the Voice of the Customer

• Bring Finnish customer insight back into the wider business and help influence Product, Science and roadmap decisions.
• Identify recurring customer needs, problems and opportunities.
• Work closely with the wider Customer Success team to share context, elevate issues early and make sure nothing falls through the cracks between teams.
• Help us continuously improve how Clevry delivers Customer Success across the Nordics.

How We Measure Success

Your performance will be measured through a combination of customer outcomes and your own development, including:

• Renewal and retention rates across your portfolio
• Customer adoption and demonstrated customer value
• Customer health scores, active users and assessment volumes
• Time-to-value for new customers
• Customer satisfaction (CSAT) and Net Promoter Score (NPS)
• Expansion opportunities identified and progressed
• References, case studies and reviews secured
• Effective use of AI and automation in managing your portfolio
• Growth in your own scope, capability and responsibility

Who We’re Looking For

We’re looking for someone early in their Customer Success career who is a natural relationship-builder, comfortable with data and genuinely curious about people, technology and hiring.

You will likely have:

• Fluent Finnish and Swedish, with strong professional English
• 3+ years’ experience in Customer Success, Account Management, Support or another client-facing role
• Strong communication and relationship-building skills
• Confidence presenting to customer teams and stakeholders
• Commercial curiosity and an interest in understanding how retention, renewals and account growth work
• Comfort working with data and CS/CRM tools such as HubSpot, Salesforce or similar
• Curiosity about AI and a willingness to experiment with new tools and ways of working
• A genuine interest in how people are hired, assessed and developed
• A desire to take ownership, learn quickly and build rather than simply follow established processes

Experience in SaaS, HRTech or Talent Acquisition is helpful, but not essential.

Bonus Points If You Have

• Exposure to psychometrics, assessments or talent science
• Experience working across Nordic markets
• Experience using AI tools in your day-to-day work
• Experience with SaaS onboarding or implementation
• An ambition to grow into a full Customer Success Manager role

Why Clevry?

We’re at an exciting but demanding stage. We’re growing, we have strong momentum, and there’s real work to do.

If you want a role where everything is already figured out, this probably isn’t it. But if you want ownership, want to learn quickly and want to see the direct results of your work, you’ll have plenty of opportunity here.

Work on a problem that matters. Better people decisions can genuinely change lives — giving candidates a fairer opportunity and helping organisations build stronger teams.

Work where science meets AI. Our psychometrics and talent science capability is a genuine differentiator, and we’re increasingly combining it with AI and data to build the next generation of Talent Intelligence.

Shape our next phase in Finland. You’ll have meaningful ownership of Finnish customers and the opportunity to influence how we develop Customer Success in the market.

Work AI-first. We’re actively redesigning how we work around AI and automation rather than simply adding AI tools to old processes.

Grow with the company. We want this role to develop with you. For someone who performs, there is a clear progression from Customer Success Manager→ Customer Success Manager → Senior / Enterprise Customer Success as your capabilities and responsibilities grow.

Our Hiring Process

Stage 1: Clevry assessment completion

Stage 2: Introductory call (~30 minutes)

Stage 3: Interview (~60 minutes)

Stage 4: Case study or practical exercise and final conversation with your future manager

Clevry is an equal opportunity employer. We are committed to building a diverse and inclusive team and welcome applications from people of all backgrounds, identities and experiences.

We assess all candidates on merit — and we use our own platform to help us do it fairly.