Customer Success Advisor

Planeetta Internet Oy; Helsinki; On-site; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing benefits

Training opportunities

Office in Helsinki with good transport

Job summary

Planeetta Internet Oy hakee Customer Success Advisoria auttamaan pienyrityksiä menestymään digitaalisessa ympäristössä. Rooli kattaa asiakkaiden ensikontaktin sekä ohjauksen tuotteiden hyödyntämisessä chatin, sähköpostin ja puhelimen kautta.

Työskentely tapahtuu Helsingissä hybridityömallilla. Tarjoamme perehdytyksen, koulutusta ja mentorointia sekä mahdollisuuksia kehittyä asiakassuhteiden parissa ja vaikuttaa tuotteiden kehittämiseen.

Qualifications

• Taustalla IT- tai asiakaspalveluosaamista.
• Koulutus: relevantti kandidaatin tutkinto arvostetaan.
• Sujuva suomen kieli ja hyvä englannin taito arkipäiväisessä viestinnässä.

Responsibilities

• Toimia asiakaskohtaisena ensimmäisenä yhteyshenkilönä monikanavaisessa tuessa (chat, sähköposti, puhelin).
• Auttaa pk-yrityksiä hyödyntämään Planeetta/ team.blue -tuotteita ja ratkaista ongelmia.
• Viestin asiakkaan tarpeista ja antaa kohdennettuja suosituksia kehityksestä.
• Tehdä yhteistyötä IT-osaajien kanssa sujuvan tuen takaamiseksi.

Skills

IT background

Customer-facing

Finnish fluency

English communication

Problem solving

Proactivity

Ownership

Team spirit

Flexibility 8–18

Education

Bachelor's degree

Job description

Customer Success Advisor – Your Entry into the World of IT and Business

About Us

We at Planeetta Internet Oy, part of team.blue, empower entrepreneurs and businesses with world-class domain, hosting, website and SaaS solutions. With a strong presence across Europe, we are committed to making online success easier through innovative digital solutions. Our brands, Hostingpalvelu, Domainhotelli and Planeetta, are leading providers in the Finnish market, offering reliable and user-friendly online tools for businesses of all sizes.

Your role

As a Customer Success Advisor, you won’t just support customers—you’ll empower small businesses to thrive in the digital world. In this role, you’ll act as a trusted partner, guiding them to unlock the full potential of our products while advancing your own career in the online space. You’ll play a key role in shaping both their success and ours.

What’s waiting for you here?

• Smooth onboarding - You’ll join an active team that supports each other and shares ideas. You’ll be assigned a buddy who will help you guide through daily happenings.
• Your mission - You’ll be the first point of contact for our customers, guiding them through different challenges and needs. It’s not just about answering questions, you’ll advise them on how to maximize our products and take their business to the next level. You’ll handle all communication channels: chat, email, and phone, so no chance to get bored.
• Problem-solving & innovation - Every day brings new challenges, from technical questions to strategic business decisions. You listen actively to understand customer needs and provide tailored solutions. And when things get more complex, our IT specialists have your back. No strict hierarchy here, everyone helps each other.
• Learning curve - We won’t throw you in at the deep end. You’ll get solid onboarding and access to training. You’ll learn how websites, mailboxes, SSL certificates, and error logs work. Once you’ve nailed the basics, we’ll give space for your own creative ideas.
• Be the voice of the customer - Your feedback and insights will shape our products and services. You’ll be the one who brings real customer perspective into the company.

What We Expect From You

• Background in IT or customer-facing roles: If you know how websites work or have online marketing experience, that’s a big plus.
• Education: Relevant bachelor's degree is valued.
• Passion for technology: You love the online world and are curious to keep learning.
• Customer care is in your DNA: You communicate clearly and empathetically and love helping people.
• Business mindset: You understand customer needs and how our products support their growth.
• Problem-solving: Analytical thinking and finding the best solutions is your strength.
• Proactivity & ownership: You bring ideas to the table and take responsibility for your solutions.
• Continuous improvement: You’re committed to personal and professional growth.
• Good team spirit: You collaborate and share knowledge with others. You enjoy working with a smile and contribute to a positive team vibe.
• Flexibility: Shifts run between 8–18, including weekends.
• Language skills: You are fluent in Finnish, with good English skills. Most of the work is in Finnish, but English is used daily within our Group.

Why Join Planeetta Internet Oy, part of team.blue

• Collaborative culture – Join a supportive team ready to teach you anything you’re unsure about and help you grow into your best self.
• Impactful Role - As part of the Customer Success team, you are a key link between our company and our customers. You’ll not only build trust with them but also bring valuable insights that help us improve. Your work truly matters.
• Development opportunities - Internal and external trainings and access to a large training library.
• Wellbeing culture - Enjoy lunch, sport, culture and wellbeing benefits, as well as a yearly extra free day and our afterworks and other social gatherings at the office.
• Flexibility & Balance – Take advantage of the hybrid work model that supports your work-life balance.
• Convenient Commute & Central Location – Work in our office space with great views, easily accessible by public transport with plenty of great lunch spots nearby.

What To Expect When You Join

Your onboarding journey will introduce you to our vision, strategy, and the whole Customer Success Team in Finland. You’ll get hands-on experience with our tools, ways of working and a buddy to ensure you have everything you need to succeed in this role.

This role is based in Helsinki and requires regular presence at the Helsinki office.

Our recruitment process involves typically 2–3 interviews. We will start going through the applications immediately and we’re looking to fill the role as soon as we find the right person.

If you have any questions regarding the position, you can contact Toni Uusvuo, the Head of Customer Success – Finland at [e-mail].

Submit your application by 16th of August. Applications will be reviewed once the application period has closed.

Planeetta Internet Oy on yksi Pohjois-Euroopan johtavista hosting-palveluntarjoajista, joka toimii usean vahvan brändin takana. Palveluvalikoimaamme kuuluvat domainit, webhotellit, sähköpostit, sekä monipuoliset SaaS-palvelut.

Olemme ylpeästi osa team.blue-konsernia.