Customer Quality Lead - Shape Product Quality

Vaisala; Helsinki; On-site; EUR 70,000 - 95,000; Full time

Job summary

Vaisala seeks a Customer Quality Manager to join our Products and Technologies organization within Vaisala Industrial Measurements, at our Helsinki/Vantaa headquarters. You will translate field and customer insight into real product decisions, aligning R&D, Operations, Service and Sales around shared quality goals.

In this strategic, highly visible role you will own customer quality requirements, manage complaint handling and the 8D process end-to-end, lead root cause analyses, and turn returns

Qualifications

• Strong grounding in quality methods with process improvement experience.
• Experience handling customer quality issues, audits and quality agreements.
• Ability to influence across R&D, Operations, Service and Sales.

Responsibilities

• Own customer quality requirements and be the trusted, customer-facing voice on quality.
• Own complaint handling and the 8D process end-to-end; drive closure on tickets.
• Lead root cause analyses and equip teams with structured problem-solving tools.
• Turn returns and failure data into strategic input for R&D and product management.
• Prepare and host customer audits; close internal audit findings.
• Drive yield improvements with Operations and R&D; sharpen quality processes.
• Build lasting quality ownership by coaching teams in structured thinking.

Skills

Quality methods

8D problem solving

Customer-facing quality

Product development understanding

Manufacturing awareness

English with customers

Finnish language (advantage)

Education

Quality engineering background

Tools

8D process

Job description

Vaisala seeks a Customer Quality Manager to join our Products and Technologies organization within Vaisala Industrial Measurements, at our Helsinki/Vantaa headquarters. You will translate field and customer insight into real product decisions, aligning R&D, Operations, Service and Sales around shared quality goals.

In this strategic, highly visible role you will own customer quality requirements, manage complaint handling and the 8D process end-to-end, lead root cause analyses, and turn returns