Client Development Manager (Media + CX)

dentsuaegis; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid & Flex Work

Office Hakaniemi location

Wellbeing days

Job summary

Dentsu Finland seeks an experienced project manager and client lead with a strong grounding in media agency work, CX and data-driven growth. You will coordinate planning, execution and follow-up across dentsu practices, leading client and internal teams through change and growth-focused initiatives.

This role carries commercial responsibility, including identifying growth opportunities and contributing to revenue development through strong client relationships and integrated cross-practice

Qualifications

• Several years of experience in a media agency setting.
• Experience coordinating cross-channel media planning.
• Strong CX and data capability.

Responsibilities

• Drive end-to-end client development initiatives across media, CX and data-led capabilities.
• Coordinate client-focused development activities across dentsu practices to ensure value-driven execution.
• Manage client teams and internal capabilities for on-time delivery and continuous improvement.
• Lead client communication and relationship management with clear direction and updates.
• Identify commercial and growth opportunities across media, CX and data-led capabilities.

Skills

Media agency expertise

Integrated planning

CX & Data understanding

Job description

This role is suited to an experienced project manager and client lead with a strong grounding in media agency, combined with the ability to understand and navigate CX, data, and broader business development contexts. Success in the role requires structured thinking, confidence in managing complexity, and the ability to lead both clients and internal teams through change, innovation, and growth-focused initiatives. The role carries commercial responsibility, including identifying growth opportunities, supporting sales and key account planning, and contributing to revenue development through strong client relationships and integrated cross-practice solutions.

Job Description

• Driving end-to-end client development initiatives across media, CX, and data-led capabilities.
• Working horizontally across dentsu practices to coordinate client-focused development activities, ensuring that planning, execution, and follow-up are aligned, efficient, and value-driven.
• Managing client teams and internal capabilities to ensure on-time delivery, high-quality execution, and continuous improvement, while maintaining control of timelines, budgets, and scope.
• Coordinating client development activity from a project management perspective; driving the planning, the cadence and efficiency of such activity.
• Leading client communication and relationship management, acting as a trusted partner who provides clear direction, accurate updates, and strategic guidance throughout the engagement.
• Identify commercial and growth opportunities across media, CX and data-led capabilities.

Core Competencies

• Media Agency Expertise - Several years of experience with a strong understanding of media landscape and client needs.
• Integrated Media Planning - Ability to develop and execute cross-channel strategies.
• CX & Data Understanding - Experience leveraging customer experience and data to drive insights and performance.

This role requires fluency in both Finnish and English

Key competencies for success at dentsu Finland:

• Accountability - Takes ownership and delivers results.
• Solution-Oriented Mindset - Focuses on practical, effective solutions.
• Consultative Skills - Builds trust through strategic client guidance.
• Curiosity - Proactive in learning and exploring new ideas.
• AI Savviness - Utilizes AI and data-driven tools to enhance outcomes.

We offer:

• The opportunity to work with some of the biggest advertisers in Finland and make a meaningful impact on their day-to-day and long-term advertising activities.
• A Chance to deepen your skills in broadcast advertising across channels and the possibility to shape your own career path within dentsu.
• An inspiring working environment with a new office in Hakaniemi, Helsinki with 110 amazing, ambitious, and highly skilled colleagues in Finland - 66,000 more worldwide.

About Dentsu

Dentsu Group is one of the world's largest global marketing and consultancy companies headquartered in Tokyo, Japan. Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. We help clients to win, keep, and grow their best customers and achieve meaningful progress for their businesses with the best-in-class services and solutions in media, CXM, and creative. For more information, please see www.dentsu.com .

Our offer

• Award-Winning Excellence : Work in the #1 agency in Finland (measured by 3rd parties Recma and COMvergence).
• Collaborate with the Best : Work alongside top specialists in our field and with leading clients and access our entire international network.
• Career Progression & Learning Opportunities : Your growth is our priority. We assist you advancing in your career and enable continuous learning and development opportunities.
• Creative & Innovative Workplace: At dentsu, we are passionate about fostering a culture of innovation, where creativity, exploration, and experimentation are encouraged. We believe that by pushing the boundaries of what's possible, we can deliver groundbreaking solutions for our clients and shape the future of media and marketing.
• Hybrid & Flex Work: Enjoy the flexibility of hybrid work arrangements to balance your professional life.
• Social Events & Team Activities : Enjoy team days, social events, and activities outside of work (monthly running club, fun squad, beach volley training possibilities and more).
• Wellbeing & Social Impact days: We take your wellbeing and social impact seriously. Benefit from various types of days off (total of 4 wellbeing days, and 2 social impact days).
• Comprehensive Benefits : Including lunch, sports & culture benefits, mental wellbeing programs, and more.
• Prime Location : Our modern office is located in the heart of Hakaniemi, offering a vibrant and convenient work environment.

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