Cleaning Service Supervisor

ISS Palvelut Oy; Oulu; On-site; EUR 32,000 - 35,000; Full time

Benefits offered by this job

Growth opportunities

Training

Diverse team

Reliable pay

Occupational health services

Safety culture

Sports & culture benefit

Job summary

ISS Palvelut Oy in Oulu is seeking a Cleaning Service Supervisor to lead and grow a multi-service cleaning team for schools and day-care sites in the Oulu area. You will direct daily work, organize tasks, arrange substitutes, monitor quality and ensure service promises are met.

You will work mainly daytime shifts Mon–Fri (05:00–16:00), require a B-driver’s license, a car for travel between sites, and Finnish/English communication skills; driving kilometres are reimbursed.

Qualifications

• At least 3 years of experience in the cleaning industry is advantageous.
• Previous supervisory experience is an asset.
• Fluent Finnish and English with strong communication skills.

Responsibilities

• Direct daily work and organize cleaning tasks across sites.
• Arrange substitutes and manage shifts for weekday and weekend work.
• Monitor quality and respond to customer needs.
• Guide and train the team, while performing cleaning/kitchen duties as needed.

Skills

Leadership

Customer service

Finnish language

English language

Initiative

IT skills

Driving license

Job description

We are seeking a Cleaning Service Supervisor for our multi-service team in Oulu. As a professional in the cleaning sector, you will lead and guide your team to success, and grow as a cleaning service professional. The role requires initiative and professional leadership in schools and day-care sites within the Oulu area. You will be part of a skilled multi-service team delivering high-quality cleaning and meal services to school and day-care facilities. Your responsibilities include directing daily work, organizing cleaning tasks, arranging substitutes, and ensuring our service promises. You will also collaborate with customers and monitor quality. You will guide and train your team, but you will also actively engage in cleaning and kitchen duties when needed.

The position is full-time (37.5 h/week) and permanent, with primarily daytime shifts on weekdays between 05:00 and 16:00; flexibility is appreciated due to alt shifts and weekend work. Start date as soon as possible. You will need a driving license and a car to travel between sites. Kilometre allowances are paid for car use.

The pay is according to the Kiinteistöpalvelualan collective agreement wage group 8 (16.55 €/h) plus any applicable supplements.

Benefits

• opportunities to grow, training
• a diverse and inclusive work community
• reliable pay
• comprehensive occupational health services
• a strong safety culture
• and a sports & culture benefit for leisure time.

We look for confident professionals who can lead, guide, and support their teams, with strong customer service orientation and a willingness to grow in the cleaning services field. Proficiency in IT and willingness to learn new systems are valued, as are hygiene passport and occupational safety card (training can be provided after start). You should have fluent Finnish and English communication skills and physical fitness. A B-driver’s license and access to a car are required to travel between sites. A clear criminal background is required for working with children at certain sites.

Qualifications

• At least 3 years of experience in the cleaning industry is advantageous
• Previous supervisory experience is an asset
• Cleanliness and facilities services training
• Initiative
• systematic and problem-solving approach
• People- and team-focused mindset with motivation to grow in the industry
• Good IT skills and willingness to learn new systems
• Hygiene card and occupational safety card (training can be provided after start)
• Excellent service mindset and strong communication skills
• Proficiency in Finnish and English, both spoken and written; English for team leadership if needed
• Good physical condition
• B-driver's license and ability to use own car for travel between sites

We, ISS Finland, are part of a world-leading facilities and property services company operating in over 30 countries. In Finland, we employ over 7,000 ISS staff and operate nationwide. Our purpose is to create spaces where people feel good, through cleaning, property, catering, and workplace services. We are excited to grow with robot-assisted work, and we pursue the climate goal of carbon neutrality by 2040. Learn more at issservice.fi and other ISS sites.